Lilian Wood
McAlester,OK
Summary
Dedicated banker proficient in setting up new customer accounts, adhering to security protocols, and assisting with audits. Well-organized with strong relationship-building, time management, and documentation skills. Ready to leverage several years' experience in related roles to excel in a dynamic position with your company.
Results-oriented banking professional experienced in handling customer needs. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities.
Dedicated worker focused on customer satisfaction and providing high-quality service. Determined to exceed expectations and take on higher responsibilities.
Hands-on, client-oriented banking professional implements creative investment strategies. Dedicated to continuous improvement of modeling and statistical analysis.
Overview
6
6
years of professional experience
Work History
Relationship Banker 2
First United Bank & Trust
Tishomingo, Oklahoma
04.2023 - 12.2024
- Assisted First United Bank & Trust clients with checking and savings account openings.
- Advised customers on deposit products, loans, and digital banking services.
- Processed routine transactions, transfers, and account maintenance requests.
- Identified client needs through conversations and recommended suitable banking solutions.
- Resolved customer concerns using clear communication and branch service standards.
- Supported compliance procedures, identity verification, and account documentation.
Assistant
Wilcox plumbing Company
Ada, Oklahoma
08.2022 - 04.2023
- Coordinated dispatch schedules for Wilcox Plumbing Company service calls
- Managed customer calls and appointment confirmations for plumbing jobs
- Prepared invoices, estimates, and payment records for office processing
- Organized permits, job files, and work order paperwork
Server
Island Extreme
Eufaula, Oklahoma
03.2021 - 08.2021
- Greeted guests and presented menus promptly
- Took food and drink orders accurately
- Delivered meals and beverages to tables
- Monitored guest needs throughout each visit
- Coordinated with kitchen staff on order timing
- Processed payments and handled cash transactions
- Refilled drinks and cleared finished dishes
Cashier
Atwoods Store
McAlester, Oklahoma
06.2019 - 03.2021
- Processed cash, card, and check payments at Atwoods Store registers.
- Greeted customers and answered questions about products and store services.
- Balanced register drawers and prepared daily cash drops for management.
- Handled returns, exchanges, and refunds following Atwoods Store policies.
- Scanned merchandise and verified prices using store point-of-sale system.
Education
McAlester High School
McAlester, OklahomaSome College (No Degree) - Agricultural Business
Murray State College
Tishomingo, OklahomaSkills
- Deposit account opening
- Transaction processing
- Compliance verification
- Digital banking support
- Cash handling
- Customer relationship management
- Account maintenance
- Branch operations
- Customer financing
- Teller background
Accomplishments
- Girl Scout Gold Award
Timeline
Relationship Banker 2
First United Bank & Trust
04.2023 - 12.2024
Assistant
Wilcox plumbing Company
08.2022 - 04.2023
Server
Island Extreme
03.2021 - 08.2021
Cashier
Atwoods Store
06.2019 - 03.2021
McAlester High School
Some College (No Degree) - Agricultural Business
Murray State College