Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Lilian Young

Fort Myers,FL

Summary

Passionate about delivering exceptional customer service and building long-lasting client partnerships for sustained business success.

Overview

13
13
years of professional experience

Work History

Dental Assistant and Front Desk Associate

Fort Myers Dental Arts
02.2019 - 06.2025
  • Assisted the dentist during procedures, including fabricating temporary crowns and placing sealants.
  • Performed patient care tasks such as charting records, recording proposed treatments, and removing sutures.
  • Took and processed x-rays, alginate impressions, and lab stone models for accurate dental assessments.
  • Managed administrative duties, including handling phone calls, managing schedules, and maintaining office supplies and inventory.

Bartender and Bayhost

Topgolf
10.2021 - 06.2025
  • Retrieved and delivered food and beverage orders, ensuring prompt and accurate service.
  • Served alcoholic and non-alcoholic beverages in compliance with all relevant policies and regulations.
  • Processed cash, credit, and gift certificate transactions following established procedures.
  • Assisted guests by answering questions about the menu, promotions, and specials.
  • Entered guest orders into the computer system efficiently to ensure timely service.
  • Enhanced guest experience by fostering a fun and engaging atmosphere.

Dental Assistant

Palm Beach Blvd Dental
07.2015 - 01.2019
  • Supported the dentist during procedures, including creating temporary crowns and applying sealants.
  • Conducted patient care tasks such as charting records, documenting proposed treatments, and removing sutures.
  • Took and processed x-rays, alginate impressions, and lab stone models to ensure precise dental evaluations.
  • Oversaw administrative responsibilities, including managing phone calls, coordinating schedules, and tracking office supplies and inventory.
  • Sterilized rooms and prepped equipment and instruments for procedures daily.

Customer Service Representative

State Farm Insurance
07.2014 - 07.2015
  • Provided exceptional customer service by addressing inquiries, resolving issues, and processing insurance claims.
  • Assisted clients in understanding and selecting insurance products that met their needs.
  • Managed policy updates, endorsements, and renewals, ensuring accurate and timely documentation.
  • Conducted follow-up communications to ensure client satisfaction and retention.
  • Maintained detailed records of interactions and transactions in compliance with company standards and regulations.

3rd Shift Manager

Rib City
08.2012 - 09.2014
  • Supervised nightly operations, ensuring adherence to safety and quality standards.
  • Led team in executing efficient service during peak hours, enhancing customer satisfaction.
  • Implemented training programs for new staff, improving onboarding processes and retention rates.


Education

Associate Degree in Arts -

Florida Southwestern State College
Fort Myers, FL
12.2014

Expanded Functions Dental Assistant -

Dental Assistant Training School-DATS
Fort Myers, FL
2014

Skills

  • Customer Service Excellence
  • Communication Skills
  • Team Collaboration
  • Attention to Detail
  • Administrative Skills
  • Problem-Solving
  • Multitasking
  • Regulatory Compliance
  • Time Management

LANGUAGES

English and Spanish

Timeline

Bartender and Bayhost

Topgolf
10.2021 - 06.2025

Dental Assistant and Front Desk Associate

Fort Myers Dental Arts
02.2019 - 06.2025

Dental Assistant

Palm Beach Blvd Dental
07.2015 - 01.2019

Customer Service Representative

State Farm Insurance
07.2014 - 07.2015

3rd Shift Manager

Rib City
08.2012 - 09.2014

Associate Degree in Arts -

Florida Southwestern State College

Expanded Functions Dental Assistant -

Dental Assistant Training School-DATS

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