Lilian Young
Fort Myers,FL
Summary
Passionate about delivering exceptional customer service and building long-lasting client partnerships for sustained business success.
Overview
13
13
years of professional experience
Work History
Dental Assistant and Front Desk Associate
Fort Myers Dental Arts
02.2019 - 06.2025
- Assisted the dentist during procedures, including fabricating temporary crowns and placing sealants.
- Performed patient care tasks such as charting records, recording proposed treatments, and removing sutures.
- Took and processed x-rays, alginate impressions, and lab stone models for accurate dental assessments.
- Managed administrative duties, including handling phone calls, managing schedules, and maintaining office supplies and inventory.
Bartender and Bayhost
Topgolf
10.2021 - 06.2025
- Retrieved and delivered food and beverage orders, ensuring prompt and accurate service.
- Served alcoholic and non-alcoholic beverages in compliance with all relevant policies and regulations.
- Processed cash, credit, and gift certificate transactions following established procedures.
- Assisted guests by answering questions about the menu, promotions, and specials.
- Entered guest orders into the computer system efficiently to ensure timely service.
- Enhanced guest experience by fostering a fun and engaging atmosphere.
Dental Assistant
Palm Beach Blvd Dental
07.2015 - 01.2019
- Supported the dentist during procedures, including creating temporary crowns and applying sealants.
- Conducted patient care tasks such as charting records, documenting proposed treatments, and removing sutures.
- Took and processed x-rays, alginate impressions, and lab stone models to ensure precise dental evaluations.
- Oversaw administrative responsibilities, including managing phone calls, coordinating schedules, and tracking office supplies and inventory.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
Customer Service Representative
State Farm Insurance
07.2014 - 07.2015
- Provided exceptional customer service by addressing inquiries, resolving issues, and processing insurance claims.
- Assisted clients in understanding and selecting insurance products that met their needs.
- Managed policy updates, endorsements, and renewals, ensuring accurate and timely documentation.
- Conducted follow-up communications to ensure client satisfaction and retention.
- Maintained detailed records of interactions and transactions in compliance with company standards and regulations.
3rd Shift Manager
Rib City
08.2012 - 09.2014
- Supervised nightly operations, ensuring adherence to safety and quality standards.
- Led team in executing efficient service during peak hours, enhancing customer satisfaction.
- Implemented training programs for new staff, improving onboarding processes and retention rates.
Education
Associate Degree in Arts -
Florida Southwestern State College
Fort Myers, FL12.2014
Expanded Functions Dental Assistant -
Dental Assistant Training School-DATS
Fort Myers, FL2014
Skills
- Customer Service Excellence
- Communication Skills
- Team Collaboration
- Attention to Detail
- Administrative Skills
- Problem-Solving
- Multitasking
- Regulatory Compliance
- Time Management
LANGUAGES
English and Spanish
Timeline
Bartender and Bayhost
Topgolf
10.2021 - 06.2025
Dental Assistant and Front Desk Associate
Fort Myers Dental Arts
02.2019 - 06.2025
Dental Assistant
Palm Beach Blvd Dental
07.2015 - 01.2019
Customer Service Representative
State Farm Insurance
07.2014 - 07.2015
3rd Shift Manager
Rib City
08.2012 - 09.2014
Associate Degree in Arts -
Florida Southwestern State College
Expanded Functions Dental Assistant -
Dental Assistant Training School-DATS