Lilian Young
Fort Myers,FL
Summary
Passionate about delivering exceptional customer service and building long-lasting client partnerships for sustained business success.
Overview
13
13
years of professional experience
Work History
Dental Assistant and Front Desk Associate
Fort Myers Dental Arts
Fort Myers, FL, USA
02.2019 - 06.2025
- Assisted the dentist during procedures, including fabricating temporary crowns and placing sealants.
- Performed patient care tasks such as charting records, recording proposed treatments, and removing sutures.
- Took and processed x-rays, alginate impressions, and lab stone models for accurate dental assessments.
- Managed administrative duties, including handling phone calls, managing schedules, and maintaining office supplies and inventory.
Bartender and Bayhost
Topgolf
Fort Myers, FL, USA
10.2021 - 06.2025
- Retrieved and delivered food and beverage orders, ensuring prompt and accurate service.
- Served alcoholic and non-alcoholic beverages in compliance with all relevant policies and regulations.
- Processed cash, credit, and gift certificate transactions following established procedures.
- Assisted guests by answering questions about the menu, promotions, and specials.
- Entered guest orders into the computer system efficiently to ensure timely service.
- Enhanced guest experience by fostering a fun and engaging atmosphere.
Dental Assistant
Palm Beach Blvd Dental
Fort Myers, FL, USA
07.2015 - 01.2019
- Supported the dentist during procedures, including creating temporary crowns and applying sealants.
- Conducted patient care tasks such as charting records, documenting proposed treatments, and removing sutures.
- Took and processed x-rays, alginate impressions, and lab stone models to ensure precise dental evaluations.
- Oversaw administrative responsibilities, including managing phone calls, coordinating schedules, and tracking office supplies and inventory.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
Customer Service Representative
State Farm Insurance
Fort Myers, FL, USA
07.2014 - 07.2015
- Provided exceptional customer service by addressing inquiries, resolving issues, and processing insurance claims.
- Assisted clients in understanding and selecting insurance products that met their needs.
- Managed policy updates, endorsements, and renewals, ensuring accurate and timely documentation.
- Conducted follow-up communications to ensure client satisfaction and retention.
- Maintained detailed records of interactions and transactions in compliance with company standards and regulations.
3rd Shift Manager
Rib City
08.2012 - 09.2014
- Supervised nightly operations, ensuring adherence to safety and quality standards.
- Led team in executing efficient service during peak hours, enhancing customer satisfaction.
- Implemented training programs for new staff, improving onboarding processes and retention rates.
Education
Associate Degree in Arts -
Florida Southwestern State College
Fort Myers, FL12.2014
Expanded Functions Dental Assistant -
Dental Assistant Training School-DATS
Fort Myers, FL2014
Skills
- Customer Service Excellence
- Communication Skills
- Team Collaboration
- Attention to Detail
- Administrative Skills
- Problem-Solving
- Multitasking
- Regulatory Compliance
- Time Management
LANGUAGES
English and Spanish
Timeline
Bartender and Bayhost
Topgolf
10.2021 - 06.2025
Dental Assistant and Front Desk Associate
Fort Myers Dental Arts
02.2019 - 06.2025
Dental Assistant
Palm Beach Blvd Dental
07.2015 - 01.2019
Customer Service Representative
State Farm Insurance
07.2014 - 07.2015
3rd Shift Manager
Rib City
08.2012 - 09.2014
Associate Degree in Arts -
Florida Southwestern State College
Expanded Functions Dental Assistant -
Dental Assistant Training School-DATS