Summary
Overview
Work History
Education
Skills
Timeline
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Liliana Acevez

Summary

Detail-oriented individual with strong communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. My blend of organizational skills and active listening facilitated smooth event execution and customer service.

Overview

5
5
years of professional experience

Work History

Smoothie Bar Barista

Taste Of Summer
06.2024 - Current
  • Created a wide variety of smoothie bowls, smoothies, and coffee.
  • Cleaned and sanitized counters, equipment, utensils, and seating areas daily to maintain a clean, safe environment.
  • Consistently provided positive customer experiences regardless fast pace, high pressure hours.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Controlled line and crowd with quick, efficient service.
  • Helped management keep adequate supply on hand by notifying of shortages.

Event Decorator and Server

Anglers Private Events
05.2022 - 08.2022
  • Decorated wedding reception and ceremony, including but not limited to: beach arbor, ceremony walkway, chairs, tables, bridal suite, etc.
  • In constant correspondence with wedding planner to ensure satisfaction of services.
  • Supervised set up of banquet food stations and served guests meal in a timely manner.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Prioritized time management and organization day of wedding to ensure guest satisfaction.


Restaurant Hostess

Anglers Beachside Grill
05.2022 - 08.2022
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Cleaned all restaurant bathrooms and hallways daily.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.

Customer Service Representative

Genuine Replacement Parts
05.2020 - 08.2021
  • Responded to customer requests for products, services, and company information.
  • Responded proactively and positively to high volume incoming requests.
  • Recommended, selected and helped locate product based on customer requests.
  • Use computer software to process transactions and order.
  • Averaging 150 emails per day.
  • When needed, answers an average of 40 calls per day.

Education

Associate of Arts -

Mississippi College
Clinton, MS
05-2028

Skills

  • Attention to detail
  • Design process
  • Active listening
  • Conflict resolution
  • Organizational skills
  • Group reservations management
  • Greeting guests
  • Front counter maintenance
  • New hire training
  • Ingredient restocking

Timeline

Smoothie Bar Barista

Taste Of Summer
06.2024 - Current

Event Decorator and Server

Anglers Private Events
05.2022 - 08.2022

Restaurant Hostess

Anglers Beachside Grill
05.2022 - 08.2022

Customer Service Representative

Genuine Replacement Parts
05.2020 - 08.2021

Associate of Arts -

Mississippi College

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Liliana Acevez