Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic
Liliana Allen

Liliana Allen

Apex,NC

Summary

Reliable team member with six years of experience processing payments. Skilled at helping customers, balancing cash drawers and working within various departments. Expert at quickly and accurately ringing up sales. Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.

Overview

15
15
years of professional experience

Work History

Bank Teller

TRUIST
09.2021 - 05.2023
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Turned in excess cash to maintain drawer security.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Removed mutilated currency from circulation.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Educated customers on use of banking website and mobile apps.
  • Stocked supplies for customers and personal teller station.

Receptionist

Quality Inn Hotel
09.2020 - 09.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Responded to inquiries from callers seeking information.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.

Cashier Team Lead

Zaxby's Franchising Inc.
04.2015 - 05.2020
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Applied conversational Spanish abilities to connect with latin individuals and better serve individual needs.

Retail Sales Associate

Walmart
10.2008 - 03.2010
  • Helped customers by answering questions and locating merchandise.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Engaged shoppers, providing assistance and information on merchandise and product features.

Education

High School Diploma -

Nido De Aguilas
Tegucigalpa, Honduras
06.1999

Skills

  • Cash drawer balancing
  • Customer service
  • Coin counting
  • Merchandise restocking
  • Payment processing
  • Customer greeting
  • Cash management
  • Cash register operation
  • Bank deposits
  • Credit and cash transactions
  • Customer assistance
  • Reconciling Cash Drawers
  • Safe Deposit Box Oversight
  • Cash Counting
  • Teller Transactions
  • Money Handling
  • Phone Inquiries
  • Night Deposit Transactions
  • Signature Verification
  • Transaction Processing
  • Cashier's Checks
  • Identity Verification
  • Night and Safe Deposit Procedures
  • Staff Assistance
  • Cash Supply Orders
  • Balance Verification and Reconciliation
  • Event Scheduling
  • Spanish Interpreting

Additional Information

I Am a bilingual person, my first language is Spanish and i have an fluence English.

Languages

Spanish
Native or Bilingual

Timeline

Bank Teller

TRUIST
09.2021 - 05.2023

Receptionist

Quality Inn Hotel
09.2020 - 09.2021

Cashier Team Lead

Zaxby's Franchising Inc.
04.2015 - 05.2020

Retail Sales Associate

Walmart
10.2008 - 03.2010

High School Diploma -

Nido De Aguilas

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Liliana Allen