Liliana Alspaugh

• Delivered customer success by managing up to 100 daily client phone interactions, providing bilingual support (English/Spanish) to resolve inquiries and achieve high client satisfaction.

• Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.

• Drove sales growth through targeted outreach, generating leads and closing deals via negotiation and tailored solutions, consistently meeting revenue targets.

• Coordinated end-to-end transaction processes remotely, using Transaction Desk and DocuSign to streamline client onboarding and ensure seamless experiences.

• Enhanced client retention by building lasting relationships, maintaining accurate CRM databases, and executing proactive follow-ups.

• Developed digital marketing strategies to boost lead generation, promoting services online to increase customer acquisition and engagement.

• Conducted market analysis to provide data-driven insights, supporting pricing strategies and improving sales outcomes for clients.

• Translated 10 to 20 IEP (ARD) meetings per week English/Spanish for Texas school districts, providing real-time interpretation for the IEP teams including principals, diagnosticians, psychologists, teachers and parents. These meetings were conducted remotely and involved students with disabilities across all grade levels.
• Ensured accurate translations and use of IEP (individualized Education Program) terminology and full compliance with Texas state regulations when communicating with Spanish-speaking parents.
• Translated documents from English to Spanish.
• Served as a teachers aid and substitute teacher across various grade levels from 2002 to 2010 for CFISD and HISD assisting in lesson delivery, classroom management, and student engagement. Performed daily translation services during IEP meetings.

• Led a 50+ employee team to achieve customer success and sales targets, training staff in client management and upselling to drive revenue growth.

• Secured new accounts and retained clients through relationship building and swift resolution of customer escalations, maintaining high retention rates.

• Implemented operational processes to optimize service delivery, ensuring consistent client support and repeatable sales success.

• Exceeded sales goals by leveraging networking and outreach strategies, cultivating partnerships to fuel customer acquisition and brand loyalty.

• Analyzed performance metrics to refine customer success initiatives and sales approaches, boosting profitability and team efficiency.

• Managed remote operations effectively, maintaining clear communication to support client satisfaction and sales productivity.

• Fostered a positive culture that enhanced employee engagement, reducing turnover and sustaining a motivated, sales-driven team.

• Increased sales revenue by developing and implementing effective sales strategies.