LILIANA ALVIDREZ
Phoenix,AZ
Summary
Seeking a position with a company which will require me to utilize my skills, abilities and experience in the field to ensure the company’s success and future
Overview
15
15
years of professional experience
1
1
Certification
Work History
Internal Review and Prevention Generalist
Southwest Key Programs
11.2022 - 08.2023
- Achieve optimal efficiency and accuracy by creating and implementing training processes, tools, and workflows; strategically identify opportunities for process improvement within scope of responsibilities or functional areas
- Establish strong partnerships bonded by core values such as professional integrity, mutual respect, and commitment to excellence, which ensure that the goals of all the parties involved in the program are unequivocally exceeded
- Leverage in-depth mastery of the Interim Final Rule 411 Standards on standards to prevent, detect, and respond to sexual abuse and sexual harassment involving unaccompanied children, ORR section 4 preventing, detecting, and responding to sexual abuse and sexual harassment, and Southwest Key IRP Department policies related to preventing, detecting, and responding in providing well-rounded support in desktop protocol development and implementation
- Serve in instrumental role in facilitating assigned IRP administrator in extensive management of SA/SIRs, general prevention of sexual abuse efforts, and complete unannounced after-hours visits
- Implement coaching methodologies among team members to cascade their accountability on all applicable levels of the organization; astutely provide direction, professional advice, and mentorship to colleagues, and complete monthly PSA walk-throughs at assigned programs
- Conduct impartial internal investigations to aid in cases related to serious incidents of sexual abuse and harassment; lead with outreach related to Memorandum of Understandings (MOUs) related to victim advocacy.
- Enhanced team productivity by streamlining workflows and implementing time-saving processes.
- Developed strong customer relationships through attentive listening and prompt resolution of concerns.
- Trained new team members effectively, increasing overall team efficiency.
- Conducted thorough research and analysis to support decision making in various projects.
- Improved communication between departments by creating a centralized information-sharing platform.
- Managed multiple priorities successfully, meeting tight deadlines without sacrificing quality of work.
- Led team meetings focused on goal setting and performance improvement strategies, fostering a collaborative environment for continuous growth.
- Optimized resource allocation within the department, maximizing efficiency while maintaining operational excellence.
- Supported employee growth by providing constructive feedback during performance evaluations.
Internal Review and Prevention Trainer
Southwest Key Programs
11.2021 - 11.2022
- Implemented strategically planned training and development projects through excellent organizational skills built on perceptiveness, practical application of industry best practices, and pursuit of results that surpass expectations
- Hands-on involvement in the planning, implementing, and assessing of assigned curriculum components and scheduled modules in the program to establish streamlined instruction delivery to meet the trainee's needs
- Exemplify strategic and time-honored teaching methodologies by delivering clear, informative lectures while effectively probing, encouraging, and facilitating vibrant class discussions by building constructive discourse into lessons, asking open-ended questions, and leveraging effective techniques to track trainees’ progress
- Create a positive environment of performance excellence for employees and a collaborative work culture for team members while leveraging gifts for teaching, leading, communication, and mediation to allow open discussions
- Developed, identified, and led workshops that improve professional skills in the areas of education, direct supervision, vocational, OSHA, HIPPA, and other topics deemed appropriate by the program director or designee
- Coordinated special educational events, acculturation activities, and educational outings to promote volunteerism; urgently directed and supported the evacuation of UAC as needed due to inclement weather conditions, natural disasters, or other unforeseen occurrences.
- Improved employee performance by designing and implementing effective training programs.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Program Trainer
Southwest Key Programs
11.2019 - 11.2021
- Hands-on involvement in the planning, implementing, and assessing of assigned curriculum components and scheduled modules in the program to establish streamlined instruction delivery to meet the trainee's needs
- Exemplify strategic and time-honored teaching methodologies by delivering clear, informative lectures while effectively probing, encouraging, and facilitating vibrant class discussions by building constructive discourse into lessons, asking open-ended questions, and leveraging effective techniques to track trainees’ progress
- Create a positive environment of performance excellence for employees and a collaborative work culture for team members while leveraging gifts for teaching, leading, communication, and mediation to allow open discussions
- Developed, identified, and led workshops that improve professional skills in the areas of education, direct supervision, vocational, OSHA, HIPPA, and other topics deemed appropriate by the program director or designee
- Coordinated special educational events, acculturation activities, and educational outings to promote volunteerism; urgently directed and supported the evacuation of UAC as needed due to inclement weather conditions, natural disasters, or other unforeseen occurrences.
- Enhanced program effectiveness by continuously updating and refining training materials.
- Trained and mentored 1500+ new personnel hired to fulfill various roles.
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Developed and implemented successful onboarding program.
- Developed job-specific competencies and performance standards.
- Facilitated virtual, in-person and blended learning sessions.
Family Support Specialist
Southwest Human Development Head Start Program
04.2015 - 06.2018
- Worked with individuals with physical, emotional, behavioral, and other barriers
- Maintained confidentiality reports and data
- Provided community resources to families
- Coached and mentored parents in life and family goals
- Managed a designated classroom by enrolling children and families in the program
- Managed up to 51 caseloads of children and family
- Maintained files in compliance with head start policies and procedures
- Conduct home visits to assure wellness of child in program and family.
- Enhanced family well-being by providing comprehensive support services and resources.
- Connected families with appropriate community resources for financial, emotional, and educational assistance.
- Developed personalized service plans for each family to address their specific needs and goals.
- Conducted regular home visits to assess family progress and adjust support plans as needed.
- Collaborated with multidisciplinary teams to ensure coordinated care and services for families in need.
- Monitored the safety and well-being of children within the household through regular check-ins and observations.
- Provided crisis intervention services when necessary to protect children from harm or neglect.
- Assisted families in navigating complex social service systems to access needed supports and benefits.
- Facilitated group workshops focused on topics such as parenting skills, budgeting, stress management, and selfcare.
- Established trusting relationships with clients, fostering a supportive environment conducive to growth and change.
- Evaluated client progress regularly and adjusted service plans accordingly to maximize positive outcomes.
- Maintained detailed case notes documenting client interactions, interventions provided, progress made, and any barriers encountered during service delivery.
- Participated in ongoing professional development opportunities to stay current on best practices in family support services.
- Empowered parents by providing education on child development milestones, effective discipline strategies, and age-appropriate activities.
- Strengthened families'' social networks through referrals to community programs that encourage peer support or mentorship.
- Promoted healthy lifestyles by addressing concerns related to nutrition, exercise routines or mental health needs.
- Developed rapport to create safe and trusting environment for care.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Promoted community integration by providing extensive physical, emotional and social support.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
Parent Liaison
Paradise Valley Unified School District
05.2010 - 06.2015
- Built relationships with parents and children through personal visits and group meetings
- Maintained communication between staff and parents
- Interpreted in parent conferences and special parent events
- Assisted Managers and Program Director in planning, developing, and monitoring program services
- Provided families with referrals to ensure that they received appropriate and timely services
- Maintained caseloads of up to 60 families at a time.
- Strengthened parent-school communication by organizing and leading regular meetings, addressing concerns, and providing updates on school initiatives.
- Enhanced family engagement in school activities by creating and implementing informative workshops and events.
- Collaborated with teachers to develop strategies for improving student performance, resulting in increased academic achievement.
- Provided support to families in need by connecting them with relevant resources within the community.
- Developed strong relationships with parents through consistent communication and active listening, promoting a positive school environment.
- Coordinated volunteer opportunities for parents to contribute their time and skills to the school community, fostering a sense of involvement and ownership.
- Organized educational workshops for parents on topics such as literacy development, homework strategies, and healthy lifestyles, empowering families to better support their children''s learning at home.
- Facilitated effective communication between school staff and families by serving as a liaison during parent-teacher conferences, IEP meetings, and other important events.
- Assisted administration in identifying areas of improvement within the school through the analysis of parent feedback surveys.
- Implemented targeted outreach efforts to engage underrepresented families within the school community.
- Promoted a culture of inclusivity by facilitating discussions around diversity and cultural competence among staff members.
Juvenile Correctional Officer
Arizona Department of Juvenile Corrections
08.2008 - 05.2010
- Managed records, log books, evaluations and other forms
- Assisted teachers with classroom management
- Worked both indoors and outdoors in varying Arizona weather conditions
- Participated in rehabilitation and/or treatment activities
- Managed juvenile files and caseloads
- Provided positive pro-social role modeling
- Responded to emergency situations and provided crisis intervention and first aid/basic life support.
- Improved facility safety by conducting thorough and consistent security checks.
- Maintained a secure environment for juvenile offenders with diligent monitoring and supervision.
- Reduced incidents of rule-breaking by implementing effective behavior modification techniques.
- Developed rapport with offenders, fostering positive relationships to support rehabilitation efforts.
- Assisted in the development of individualized treatment plans tailored to each offender''s needs and progress.
- Provided necessary support for educational programs, ensuring access to academic resources for all residents.
- Collaborated with multidisciplinary teams for comprehensive case management and offender assessment.
- Ensured adherence to facility policies and procedures, maintaining a high standard of professionalism at all times.
- Responded effectively to emergencies or crises situations, prioritizing safety and well-being of all residents and staff members.
- Facilitated group sessions focused on life skills development, promoting personal growth among offenders.
- Documented daily activities and progress reports, ensuring accurate record-keeping for each resident''s file.
- Led recreational activities that fostered teamwork, communication skills, and physical fitness among residents.
- Conducted room searches to prevent contraband from entering the facility, maintaining a safe living environment for all residents.
- Offered guidance on conflict resolution strategies, helping offenders develop healthy coping mechanisms during their stay at the facility.
- Served as a positive role model by demonstrating strong work ethic, integrity, and respect towards others within the correctional setting.
- Supported vocational training programs aimed at preparing residents for successful reintegration into society upon release.
- Provided crisis intervention services when needed including assisting in calming down distressed or aggressive residents.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
Education
Bachelor of Science - Psychology
Ottawa University
Phoenix, AZ05.2018
Associate of Applied Science - Criminal Justice
Everest College
Phoenix, AZ04.2008
Skills
- Schedule Coordination
- Schedule Management
- Documentation Skills
- Documentation Requirements
- Critical Thinking
- Customer Service
- Attention to Detail
- Interpersonal Skills
- Organizational Skills
- Decision Making
- Relationship Building
- Emotional Intelligence
- Data Analysis
- Performance Evaluation
- Time Management
- Teamwork and Collaboration
- Conflict Resolution
- Problem Solving
- Training and Development
- Effective Communication
- Quality Assurance
- Employee Management
- Management Coaching
- Cost Analysis
- Staff Management
- Course Development
- Curriculum Planning
- Materials Preparation
- Student Engagement
- Program Management
- Lesson Planning
- New Hire Training
- Public Speaking
- First Aid
- Creative Problem-Solving
- Remote Learning
- Active Listening
- Child Development
- Professional boundaries
- Critical thinking
- Parenting education
- Case management
- Family dynamics
- Behavioral assessment
- Time management
- Stress management
- Crisis intervention
- Interpersonal skills
Certification
- CPI Instructor Certification
- CPR Instructor Certification
- TCI Instructor Certification
- Fingerprint Clearance Card
- Food Handlers Certification
Accomplishments
- Various Job trainings
- Child Growth and Development
- Community Services and Resources
- Health and Safety
- Program Administration
- Planning, Development or Management
- Completed Trainer Certification Program
Key Qualifications
- Bilingual: Read, Write, Speak Spanish
- Problem Solver
- Able to maintain confidentiality
- Work well under pressure
- Work Independently
- Caring, Compassionate
- Interpersonal Skills
- Excellent communication skills
- Self-Starter, Self-Motivated
- Culture Sensative
Volunteer Experience
- Adobe Mountain Juvenile Corrections, Mentor, 2019
- Rescued Not Arrested, Mentor, 2018
- Young Life, Mentor, 2016-2018
- Victorious Youth Ministry, Youth Pastor, 2007-2016
Languages
Spanish
Native or Bilingual
Timeline
Internal Review and Prevention Generalist
Southwest Key Programs
11.2022 - 08.2023
Internal Review and Prevention Trainer
Southwest Key Programs
11.2021 - 11.2022
Program Trainer
Southwest Key Programs
11.2019 - 11.2021
Family Support Specialist
Southwest Human Development Head Start Program
04.2015 - 06.2018
Parent Liaison
Paradise Valley Unified School District
05.2010 - 06.2015
Juvenile Correctional Officer
Arizona Department of Juvenile Corrections
08.2008 - 05.2010
Bachelor of Science - Psychology
Ottawa University
Associate of Applied Science - Criminal Justice
Everest College