LILIANA AMAYA
Atlanta,GA
Summary
Bilingual Operations Professional experienced in logistics, compliance, and documentation. Achieved improved efficiency and increased revenue through meticulous record validation, discrepancy resolution, and effective stakeholder coordination. Dedicated to fostering growth and delivering measurable results through innovative problem-solving and critical thinking.
Bilingual operations and content professional who manages publishing, e-commerce, logistics, and client-facing documentation with accuracy. Brings hands-on strength in data validation, compliance tracking, content strategy, and cross-functional coordination, along with Excel, Google Workspace, and Google project management training.
Detail-oriented professional combining operations support, bilingual translation, and content management across digital and administrative workflows. Delivers accurate records, clear communication, and organized file control while supporting sales, shipping, payroll, publishing, and audience-focused content across multiple platforms.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Offers strong technical skills with software and applications, the ability to handle challenging work, and excellent time management skills.
Customer-focused individual passionate about delivering exceptional service. Strong interpersonal skills and a talent for addressing concerns effectively. Committed to improving customer satisfaction and driving positive outcomes.
Overview
2
2
Languages
1
1
Certification
15
15
years of professional experience
Work History
Freelance Copywriter, Editor, Legal Transcriptionist & Bilingual Translator
Fiverr
Atlanta, GA
01.2026 - Current
- Wrote and edited audience-targeted copy for blogs, newsletters, product pages, ads, social posts, and learning materials to reach intended readers.
- Prepared English and Spanish transcripts, translations, and documents for client delivery with clear terminology, format, tone, and cultural fit.
- Protected confidential client and legal records through careful quality review, deadline tracking, and sound escalation decisions.
Owner, Author, Illustrator & Operations / Content Manager
Ellie A. Pinzon Books, LLC
Atlanta, GA
10.2025 - Current
- Directed Ellie A. Pinzon Books LLC and ElliePinzonBooks.net, supporting publishing, e-commerce, content, vendor payment, and distribution operations.
- Created, edited, published, and promoted books and creative resources in fiction, children's literature, self-development, and bilingual publishing.
- Tracked manuscripts, releases, newsletters, web content, reader resources, and social campaigns, managing milestones, dependencies, approvals, and deadlines.
- Managed content and community activity across websites, blogs, newsletters, product pages, lead magnets, and social campaigns, using audience research, SEO, social listening, and brand standards.
- Reviewed pricing, ISBN data, metadata, inventory, platform submissions, and transaction records, correcting discrepancies and processing updates.
- Worked with vendors, distributors, and service providers to fix documentation and workflow issues, keeping files organized and ready for review.
- Guided strategic direction for ElliePinzonBooks.net, aligning site activity with publishing goals and audience engagement.
International Sales, Logistics & Listings Manager
Solaris
01.2015 - 01.2021
- Managed high-volume customer, product, pricing, inventory, order, shipment, and digital catalog data to ensure accuracy and availability.
- Partnered with sales, logistics, and accounting contacts to reconcile records, correct data issues, and reduce avoidable processing delays.
- Prepared and tracked commercial and shipment documentation and supported customs-clearance workflows with complete, traceable records.
- Addressed customer and internal inquiries while coordinating cross-functional updates to maintain current listings and operational information.
Payroll, Accounting & Data Entry Support
Labor Guys
01.2012 - 01.2015
- Processed payroll, timekeeping, and payment data with accuracy and confidentiality, ensuring compliance with deadlines.
- Compared source records, identified inconsistencies, and corrected data to support accurate reporting and account reconciliation.
- Maintained organized digital and paper files for efficient retrieval and internal audit readiness.
Education
Python Certification -
Coursera
10-2026
Project Management -
Coursera
01-2026
Bachelor of Arts - Psychology and Linguistics
Emory University
Atlanta, GA05-2009
Skills
- Content management and management
- Creative Project Management and marketing
- Publishing Strategy Development
- SEO and social listening
- Digital publishing platforms
- Social media management
- Research analysis and market trends
- Project coordination
- Logistics support
- Operations management and oversight
- Data entry and validation
- Record reconciliation
- Quality control
- Compliance documentation
- Microsoft Excel and Word
- Google Sheets and Workspace
- CRM tools and platforms
- WordPress and CMS management
- Bilingual communication and translation
- Communication skills
- Client relations
- Process enhancement
- Publishing Strategy Development
Personal Information
Title: OPERATIONS, PROJECT MANAGEMENT, DATA & CONTENT PROFESSIONAL
Certification
- Google Project Management Professional Certificate | Google / Coursera | Completed
- Google Python Certification | Completed
- Psychology Associate Oxford University of Emory
LANGUAGES
English and Spanish | Professional translation, transcription, proofreading, and document review in both directions
Languages
English
Professional
Spanish
Professional
Affiliations
- Author
- Illustrator
- Painter
Timeline
Freelance Copywriter, Editor, Legal Transcriptionist & Bilingual Translator
Fiverr
01.2026 - Current
Owner, Author, Illustrator & Operations / Content Manager
Ellie A. Pinzon Books, LLC
10.2025 - Current
International Sales, Logistics & Listings Manager
Solaris
01.2015 - 01.2021
Payroll, Accounting & Data Entry Support
Labor Guys
01.2012 - 01.2015
Python Certification -
Coursera
Project Management -
Coursera
Bachelor of Arts - Psychology and Linguistics
Emory University