Liliana Andreu
Geneva,IL
Summary
Experienced Logistics and transports professional, highly skilled in transportation flow management and customer service, managing freight carrier relationships focused on cost-effective logistics solutions,bilingual with more than 10 years background overseeing shipment coordination and customer service in International companies. Good organizational, customer relations and project management skills. Analytical thinker with superior work ethic.
Overview
11
11
years of professional experience
Work History
Customer Service Account Manager
Dart Entities
08.2023 - Current
- Maintain excellent communication with external and internal customers.
- Manage over 300 orders per day.
- Plan and coordinate pick-up and delivery schedules
- Work with Shippers, Carriers, and Dispatchers to manage schedules.
- Maintain strong relationships with multiple carriers.
- Effectively handle special assignments as directed.
- Perform freight services according to company.
- Resolve freight discrepancies in timely manner.
- Manage multiple deliveries, process spot request.
- Build and develop relationships with clients to achieve best practice supply chain solutions.
- Manage multiple customer accounts to ensure strict deadlines & expectations are met.
- Professionally and accurately handled high volume of emails and phone calls.
- Attend weekly meetings with customers to provide accurate account information, including status of orders, inventory, and other important factors.
- Learn and understand Standard Operating Procedures for all account-related activities.
- Focuses on Customer: Seeks to understand underlying customer needs to create value.
- Drives team to maintain focus on customers.
Material Transport Coordinator and Key User
Audi
03.2018 - 08.2022
- Coordinate and schedule inbound freight shipments over 50 transports per day.
- Managed receiving operations and proper storage of incoming materials.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Worked with project managers to determine schedule and volume requirements in order to effectively coordinate deliveries and maintain supply levels.
- Schedule weekly inbound transports arriving at plant, reassign team and equipment needed for internal logistics and deliver material at warehouse
- Review inbound and outbound carrier performance ensuring efficiency every week to accomplish production goal (KPI´S) Optimization and improvement of resources analyzing data (claims,performance,etc).Led weekly meetings with material planners to secure transportation needs according to forecast.
- Implement plans for data measure and reporting.
- Assist with resolution or escalate resolution issues with carriers.
- Clearly communicate vision and priorities.
- Forecasted production schedules and adjusted plans to accommodate changes in demand.
- Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Transportation Planner of Special Vehicles
Audi
01.2017 - 03.2018
- Coordinate national and international shipments for special vehicles (Land,Sea,Air) over 35 transports weekly.
- Coordinated dispatching of drivers to accomplish daily delivery requirements.
- Prioritized urgent shipments, Provide quality assurance oversight throughout entire logistics process from point of origin to destination.
- Negotiate rates and secure carrier for shipments.
- Tenders and spot market planning.
- Track payment orders and invoices. Posting and payment scheduling,
- Reviewed freight invoices to determinate accurate billing of services. Determinate load plans and optimal routes.
- Evaluated existing plans, processes and transport services to identify opportunities for improvement.
Serie and Pre Serie Vehicle Dispatch Planner
Audi
11.2015 - 01.2017
- Created and maintained daily and weekly reports for upper management.
- Coordinate national and international shipments for special vehicles.
- Scheduled and oversaw maintenance, repair for Carriers.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Collaborate in Truck carrier tender for start of Q5 production shipments.
- Shipment coordination and scheduling daily freight from Audi yard to destination.
- Negotiations with carrier and freight forwarders.
- Communicate with relevant parties about shipment, pick up, delivery times, delays. Monitor truck repairs and maintenance schedules. Maintain records of every vehicle sent per shipment, hour, day, truck volume, shipment and delivery date.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Managed successful day-to-day operations of projects by maximizing productivity from available resources.
Customer Service and Shipment Coordinator
Volkswagen
03.2013 - 11.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction, over 150 containers weekly.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Responded to customer calls and emails to answer questions about products and services.
- Coordinated logistics for customer orders.
- Maintained and managed customer files and databases.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Shipment coordination and scheduling VW exports to Russia, India, Portugal, Spain, and Argentina.
- Container inventory, equipment control.
- Preparation of dangerous goods certificates.
- Control of boxes and packaging.
- Coordinate local transport and reception with warehouse.
Education
BBA - Bussiness
Universidad Iberoamericana
05.2009
Skills
- Schedule Coordination
- Report Preparation
- Business Forecasting
- Handling Escalations
- Account Management
- Conflict Resolution
- Customer Relationship Management (CRM)
- MS Office Expert
- Logistics Functions
- Negotiating
- Supply Chain Management
- Supply Chain Distribution
Timeline
Customer Service Account Manager
Dart Entities
08.2023 - Current
Material Transport Coordinator and Key User
Audi
03.2018 - 08.2022
Transportation Planner of Special Vehicles
Audi
01.2017 - 03.2018
Serie and Pre Serie Vehicle Dispatch Planner
Audi
11.2015 - 01.2017
Customer Service and Shipment Coordinator
Volkswagen
03.2013 - 11.2015
BBA - Bussiness
Universidad Iberoamericana