Liliana Argueta-Diaz

• Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
• Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
• Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
• Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
• Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
• Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
• Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
• Organized and led staff orientation programs and training to promote collaboration.
• Facilitated open communication channels between employees and management by conducting regular town hall meetings.
• Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
• Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
• Collaborated with executive leadership to develop strategic goals for the human resources department, ensuring alignment with overall company objectives.
• Managed company-wide restructuring efforts, resulting in a more efficient organizational structure and improved communication channels.
• Evaluated compensation structures across the organization ensuring internal equity as well as external competitiveness.
• Conducted thorough investigations of workplace complaints, taking appropriate actions to address concerns and maintain a positive work environment.

Recruiter - November 2018 - May 2019

• Providing full support in overseeing the overall human resources operations to ensure processes and procedures align with the company vision and goals
• Administering the company's staffing needs by recruiting, developing, motivating, and retaining key talents and competent staff to meet business growth imperatives
• Supporting leaders in implementing staffing strategies to retain employees
• Demonstrating strong knowledge of HR practices to provide coaching, training, and guidance to employees regarding company policies and procedures
• Working between compensation and other departments to evaluate the job profiles and roles across the site to ensure all employees are paid competitively
• Overseeing all aspects of the onboarding process, including e-verification, conducting background checks, and orientation classes
• Maintaining personnel files, sensitive and confidential documents
• Completing personnel action forms for all new hires, terminations, and other changes
• Managing and resolving employee relation issues by conducting effective, thorough investigations
• Managing all administration for termed employees including exit interviews, closing personnel files and process unemployment claims.
• Assisted in payroll processing, ensuring accurate compensation for all staff members on time each pay period.
• Conducted thorough investigations into workplace complaints, resolving conflicts fairly and efficiently while maintaining confidentiality.
• Led special training courses such as yearly sexual harassment seminars.
• Served as a liaison between employees and management teams, addressing concerns, answering questions, and providing guidance on policies/procedures when needed.
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
• Coordinated schedules to arrange management interviews with applicants.
• Advertised job opportunities on social media platforms and job boards.
• Assisted with onboarding and orientation of new hires to expedite acclimatization process.
• Studied job descriptions and qualifications to determine applicant requirements.
• Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.

• Created and completed personnel action forms for all hires, terminations, title changes
• Referred candidate resumes to customer account managers for evaluation and submission
• Prospected and identified potential candidates and clients
• Tracked sourcing of applicants
• Coordinated drug testing and background reports
• Tracked sourcing of applicants through Tempworks and Avionte
• Developed and managed pipeline for entry level and experienced candidates
• Organized new employee orientation schedules for all new hires
• Point of contact between client and site staff such as Supervisors and HR
• Conducted exit interviews and verified that employment termination paperwork was complete.

• Established staff schedules and assignments based on facility needs and equipment availability
• Completed OSHA and HIPAA compliance
• Scheduled group meetings to go over weekly/monthly goals
• Reviewed accounts receivable and payable
• Reviewed treatment plan in detail and costs associated with each procedure
• Coordinated with insurance companies to verify coverage and obtain pre-authorization for patients
• Liable for collecting co-payments of patients for various health insurance companies.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Interacted with customers by phone, email, or in-person to provide information.
• Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmation processes.
• Collaborated closely with dentists to coordinate treatment plans that met each individual''s oral health needs while considering insurance constraints or budget limitations when necessary.
• Managed financial transactions accurately, processing cash payments, credit cards transactions, and bank deposits in a timely manner.

• Tracked sourcing of applicants through Tempworks and Avionte
• Developed and managed pipeline for entry level and experienced candidates
• Organized new employee orientation schedules for all new hires
• Point of contact between client and site staff such as Supervisors and HR
• Conducted exit interviews and verified that employment termination paperwork was complete
• Oversaw all aspects of the onboarding process, including e-verification, conducting background checks and drug tests.
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.