Liliana Armenta Rojo
Phoenix,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Transport Operations Supervisor
Modivcare
10.2021 - Current
- Worked closely with personnel, customers, and transportation companies to dispatch drivers for non-emergency transport.
- Dispatching vehicles for non-emergency transportaion
Custemer Service Lead
Modivcare
07.2020 - 10.2021
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Trained service staff on latest policies and procedures.
- Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Resolved customer complaints or problems to decrease escalation.
Customer Advocate
Modivcare
12.2019 - 07.2020
- Contacted providers to accept trips to take members to and from medical appointments
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of transportation companies that serviced certain counties.
Quality Control Inspector
Text-Trude
07.2016 - 08.2016
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Monitored performance and generated reports detailing quality of product and defect rates.
- Communicated with production team members about quality issues.
- Completed precise measurements using special tools.
Quality Control Inspector
OMCO Solar
02.2014 - 06.2016
- Sampled materials and products to conduct in-depth measurements and tests.
- Performed thorough inspections of outgoing products.
- Inspected manufactured parts by reviewing visually and assessing dimensions.
- Evaluated samples against standards by completing measurements, visual inspections and other established tests.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Communicated with production team members about quality issues.
- Completed precise measurements using special tools.
Education
High School Diploma -
Mesa High School
Mesa, AZ05.2012
Skills
- Employee Supervision
- Customer Complaint Resolution
- Adaptability and Flexibility
- Staff Training
- Microsoft Office
- Policy and Procedure Explanations
Timeline
Transport Operations Supervisor
Modivcare
10.2021 - Current
Custemer Service Lead
Modivcare
07.2020 - 10.2021
Customer Advocate
Modivcare
12.2019 - 07.2020
Quality Control Inspector
Text-Trude
07.2016 - 08.2016
Quality Control Inspector
OMCO Solar
02.2014 - 06.2016
High School Diploma -
Mesa High School