Liliana Avila
West Palm Beach,FL
Summary
I am extremely dependable and successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
6
6
years of professional experience
Work History
Server
Bimini Twist Restaurant
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Host
Bimini Twist Restaurant
01.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Manager
Chik-Fil-A
11.2020 - 01.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Pastry Intern
Cucina Cabana
08.2018 - 11.2019
- Scaled out and mixed ingredients according to recipes and procedures.
- Decorated pastries with different icings and toppings, using spatulas, scrapers and piping bags.
- Prepared wide variety of goods such as cakes, cookies and tarts by following traditional and modern recipes.
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production areas.
Education
Associate of Arts - Business Administration And Management
Palm Beach State College
Lake Worth, FL12.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Safe Food Handling
- Menu Memorization
- Service prioritization
- Adaptable and Flexible
- High Energy and Stamina
- Team Leadership
- Cool Under Pressure
Timeline
Server
Bimini Twist Restaurant
04.2024 - Current
Host
Bimini Twist Restaurant
01.2023 - Current
Manager
Chik-Fil-A
11.2020 - 01.2024
Pastry Intern
Cucina Cabana
08.2018 - 11.2019
Associate of Arts - Business Administration And Management
Palm Beach State College
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