Liliana Ayala
San Bernardino,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Billing Specialist/Logistics Administrator
Lollicup USA
12.2022 - Current
- Delivered logistic support to leverage existing resources with cost-effective savings.
- Conducted audits to improve office logistics practices and procedures.
- Supervised logistics functions and operations.
- Detected and enforced improvement opportunities in supply chain.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Generated payments for program-related activities to keep accurate records of financial expenditure.
- Coordinated mission details and communicated with unit to convey changes.
- Provided support to commander and executive staff members.
- Advised logistics management and structures for staffing levels to maintain adequate numbers.
- Managed logistics assets for timely and cost-effective delivery of cargoes.
- Updated and maintained databases to track shipments and inventory.
- Created and managed budgets related to logistics and transportation.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
Server
Olive Garden
08.2022 - 01.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Hiring Recruiter
Specialty Builders
09.2022 - 12.2022
- Recruited top talent to maximize profitability.
- Coordinated technical training and personal development classes for staff members.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
Medical Assistant
Asthma And Allergy Medical Group
04.2021 - 03.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
Server
Farmer Boys
02.2020 - 01.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Sales Associate
Walgreens
07.2019 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
Cashier
Del Taco Inc.
07.2017 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
Certified Medical Assistant -
UEI College
Riverside, CA01.2021
High School Diploma -
Come Back Kids
Riverside, CA01.2019
Skills
- Financial Records
- Continuous Improvement Projects
- Incoming Shipments Review
- Shipment Coordination
- Train Staff
- Distribution and Warehousing
- Desktop and Laptop Computers
- Logistics Strategies
- Customer Satisfaction
- Profit and Loss Management
- Appointment Scheduling Software
- Mathematical Calculation and Reasoning
- Resolve Customer Issues
- Customer Experience
- Food and Beverage Pairings
- Table Setting Arrangements
- High-Volume Dining
- Process Payments
- Dining Customer Service
- Cash Handling
- Hospitality Service Expertise
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- First Aid/CPR Certified
- CMA - Certified Medical Assistant
Languages
Spanish
Full Professional
Timeline
Billing Specialist/Logistics Administrator
Lollicup USA
12.2022 - Current
Hiring Recruiter
Specialty Builders
09.2022 - 12.2022
Server
Olive Garden
08.2022 - 01.2023
Medical Assistant
Asthma And Allergy Medical Group
04.2021 - 03.2022
Server
Farmer Boys
02.2020 - 01.2021
Sales Associate
Walgreens
07.2019 - 01.2020
Cashier
Del Taco Inc.
07.2017 - 01.2019
Certified Medical Assistant -
UEI College
High School Diploma -
Come Back Kids
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