Liliana Badillo
El Paso,TX
Summary
Seeking a position with a company that I will utilize my skills and experience in Customer Service. Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
20
20
years of professional experience
Work History
Assistant Manager
StorQuest Self Storage
01.2015 - 10.2024
- I rent storage units out to customers
- Take payments through Centershift
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Front End Supervisor
Ross
01.2011 - 01.2015
- Helped customers with transactions
- Trained new employees
- Run racks
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
Customer Service
Village Inn
01.2005 - 01.2010
- Hostess and Waitress Trainer
- Cashier
- Trained all new employees
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
Education
GED -
El Paso, Tx01.1998
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Management
- Retail Operations
- Customer Relationship Management (CRM)
- Sales Strategies
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Assistant Manager
StorQuest Self Storage
01.2015 - 10.2024
Front End Supervisor
Ross
01.2011 - 01.2015
Customer Service
Village Inn
01.2005 - 01.2010
GED -
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