Liliana Blanco
Ontario,CA
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. As well as an outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
3
3
years of professional experience
Work History
Supervisor
B.I.J.
02.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Educated staff on organizational mission and goals to help employees achieve success.
Barista
Starbucks
07.2021 - 02.2023
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Pivot Charter School
Corona, CA06.2021
Skills
- Project Management
- Coaching and Mentoring
- Sales Expertise
- Customer Service
- Cash Register Operation
- Resolving Complaints
- Good Communication Skills
- Store Opening and Closing
- Attention to Detail
- Production Preparation
- Customer Service and Assistance
- Excellent Memory
- Compliance Requirements
Timeline
Supervisor
B.I.J.
02.2023 - Current
Barista
Starbucks
07.2021 - 02.2023
High School Diploma -
Pivot Charter School
Similar Profiles
Isi MorenoIsi Moreno
Escuela Secundia 51 at Secretary Of Public EducationEscuela Secundia 51 at Secretary Of Public Education
Danielle DiazDanielle Diaz
Medical Receptionist at Millennium Imaging Medical CenterMedical Receptionist at Millennium Imaging Medical Center
Ester ValleEster Valle
Eligibility Worker II at San Bernardino County Transitional Assistance DepartmentEligibility Worker II at San Bernardino County Transitional Assistance Department
Giselle De La TorreGiselle De La Torre
Medical Assistant at St. Joseph Heritage Medical GroupMedical Assistant at St. Joseph Heritage Medical Group
Nicolas KadicNicolas Kadic
Supervisor at UPSSupervisor at UPS