Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Liliana Burgos

Los Angeles,CA

Summary

Dynamic and versatile professional with a proven track record at Starbucks, excelling in customer service and cash handling. Demonstrated ability to enhance customer experiences through effective communication and a team player attitude, leading to increased customer satisfaction. Skilled in multitasking and maintaining a clean environment, showcasing a blend of hard and soft skills essential for high-paced settings.

Overview

13
13
years of professional experience

Work History

First Fridays Cashier/Bartender

I Love Micheladas- First Fridays
01.2024 - Current
  • Greeted customers entering event and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs(drinks and foods etc)
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • included picking up and setting up stations because we had 3 bars to attend to and they were mobile pop up set ups.

Bartender

Self Employed Services
01.2020 - Current
  • patricia reyes(trish) and i would host and pop up at events and hacve our mobile set up bar. we would craft drinks from name to batch and sell them at music events, popular shows, flea markets etc. we have been doing this for a couple of years.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

DJ

Self Employed Services
01.2018 - Current
  • Improved event atmosphere by curating tailored playlists for a diverse range of clients and venues.
  • Managed sound equipment setup and breakdown, ensuring optimal audio quality for each performance venue.
  • Implemented effective time management strategies allowing proper preparation prior to each performance.
  • Monitored crowd reactions adjusting setlists accordingly for an engaging experience tailored towards audience preferences.
  • Generated repeat business through exceptional customer service, attention to detail, and dedication to creating memorable experiences.
  • Offered creative input on event themes, assisting in the development of unique celebrations catered to client preferences.
  • Coordinated with other vendors at events to ensure seamless integration of audiovisual components into the overall experience.

Starbucks Barista

Starbucks
08.2011 - 07.2019
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • maintaining cash and card and check handling
  • closed the store and opened promptly
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.

Education

No Degree - Art History

Cal State Long Beach
Long Beach
2015

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Cash/Money Handling
  • Cleaning and sanitizing
  • Reliability and punctuality
  • Customer Relations
  • Organizational abilities
  • Basic Math Competence
  • Conflict Resolution
  • POS system operations
  • Strong multitasking
  • Liquor, beer, and wine knowledge
  • Team player attitude

Additional Information

I mostly work pop up events so i wanted to stress that i am very good with on the spot directions and can handle different work environments with ease. im very used to working different work paced settings so i think this will allow me to be a good member of your team. i am a fast learner and also need minimal direction once given. hope this helps you all get to know me a little bit more.

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

First Fridays Cashier/Bartender

I Love Micheladas- First Fridays
01.2024 - Current

Bartender

Self Employed Services
01.2020 - Current

DJ

Self Employed Services
01.2018 - Current

Starbucks Barista

Starbucks
08.2011 - 07.2019

No Degree - Art History

Cal State Long Beach

Similar Profiles

CREATE PROFILE
Liliana Burgos