Liliana Caballero Navarro
Columbus,OH
Summary
Dynamic executive with a proven track record at Quality Training Company, S.C., enhancing client satisfaction by 20% through innovative workshop design. Expert in educational content development and leadership, I foster teamwork and cultural sensitivity, driving impactful training programs that elevate organizational performance and employee retention.
Overview
25
25
years of professional experience
Work History
Executive Director
Quality Training Company, S.C.
, Mexico
01.2012 - 01.2020
- Led design & delivery of corporate and community workshops on life skills, leadership and communication, serving 1,000+ participants/year.
- Recruited, trained and evaluated a network of 25+ instructors; implemented feedback loops that raised client satisfaction scores by 20%.
- Championed “values integration” in all curricula, ensuring sessions modeled empathy, respect and positive discipline.
Director of Planning & Quality
Quality Training Company, S.C.
, Mexico
01.2002 - 01.2011
- Established the national Planning & Quality department, standardizing content-development workflows and event-execution checklists.
- Coordinated 50+ in-person seminars annually, managing budgets, vendor relationships and post-event evaluations.
- Trained 15 junior coordinators in instructional design, adult-learning theory and facilitation best practices.
Training & Human Resources Manager
Grupo Posadas (Fiesta Americana & Fiesta Inn)
01.1995 - 01.2002
- Rolled out ISO-9000 quality system at Fiesta Americana Mérida, leading to first-in-chain certification; later oversaw regional rollout across five Caribbean hotels.
- Designed and delivered onboarding, leadership and customer-service programs for 200+ new hires, improving retention by 15%.
- Served as a corporate trainer on hospitality ethics, teamwork and stress management.
Education
International Certification - Professional Training Manager (CIPTM)
American Certifications Institute
Lewes, Delaware01.2021
Masters Program - Financial Direction
Marista University
Merida, Yucatan, Mexico01.2019
Postgraduate Certificate - Educational Management
Consejo Iberoamericano
Lima, Peru01.2004
Workshop - Instructor Training
Martínez Group
Merida, Yucatan01.2000
Workshop - C.R.E.C.E. Instructor Training
Fiesta American
Cancun, Quintana Roo01.1999
Bachelor's Degree - Business Administration
Technologic University of Mérida
Merida, Yucatan, Mexico01.1998
Skills
- Leadership and teamwork
- Workshop and group class planning
- Educational content development
- Service-oriented attitude and cultural sensitivity
- Problem-solving and stress management
Other Experience
Catechist and values educator (3 years) for teens families and young couples, facilitated courses on topics such as respect, self-esteem, communication responsible sexuality, and family relationships. Participated in rural mission trips and elderly home visits, providing emotional and spiritual support.
Community Service
Catechist and values educator for children and teens (3 years) in local parishes., Course facilitator for topics such as respect, self-esteem, communication responsible sexuality, and family relationships for teens, families, and young couples., Participated in rural mission trips and elderly home visits, providing emotional and spiritual support.
Availability
- Resident in Columbus, OH
- Available immediately for full-time, in-person work (Permanent Residency)
- Fully aligned with faith-based, pro-life, and family-oriented
- (+52) 999 – 129-87-65
- Caballeron.liliana@gmail.com
- References available upon request
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Executive Director
Quality Training Company, S.C.
01.2012 - 01.2020
Director of Planning & Quality
Quality Training Company, S.C.
01.2002 - 01.2011
Training & Human Resources Manager
Grupo Posadas (Fiesta Americana & Fiesta Inn)
01.1995 - 01.2002
International Certification - Professional Training Manager (CIPTM)
American Certifications Institute
Masters Program - Financial Direction
Marista University
Postgraduate Certificate - Educational Management
Consejo Iberoamericano
Workshop - Instructor Training
Martínez Group
Workshop - C.R.E.C.E. Instructor Training
Fiesta American
Bachelor's Degree - Business Administration
Technologic University of Mérida
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