Liliana C. Alvarez
St. Cloud,FL
Summary
Dynamic professional (English/Spanish) with over 6 years of experience in managing training and personnel administration in highly regulated, high-pressure environments such as the credit repair sector and airport services. Known for enhancing operational efficiency and team performance through expert workflow coordination, data analysis, and strategic decision-making. Proven success in managing operations for companies with over 500 employees, effectively coordinating both regular and administrative staff while promptly addressing their needs and concerns.
Overview
12
12
years of professional experience
Work History
Human Resources Analyst
FALCON AIRPORT SERVICES
01.2025 - Current
- Onboarding & Training: Coordination of both in-person and virtual onboarding and training programs( MCO and FLL).
- Calendar & Schedule Management: Coordinating and managing calendars for all 5 departments, ensuring efficient scheduling and workflow across multiple teams.
- Payroll Systems: Expertise in Paychex, QuickBooks, and HRIS platforms for payroll and benefits administration.
- Regulatory Compliance: Knowledge of security and documentation policies (CBP, GOAA, TSA) and adherence to federal and state labor laws.
- Training & Development: Designing and implementing training plans focused on operational efficiency and process optimization.
- Coordinate recruitment processes for operational and administrative staff.
- Securely manage sensitive documents such as I-9 forms, work authorizations, and federal security records.
- Experience using HRIS systems and background screening platforms.
- Time Management & Prioritization: Expertise in handling competing priorities, managing multiple projects, and meeting aggressive deadlines in a fast-paced work environment.
- Interviewing & Recruitment: Conducting weekly interviews with candidates, ensuring the selection of qualified individuals while maintaining a high level of communication throughout the hiring process.
- Employee-Centric Approach: Providing exceptional support to both regular staff and administrative teams, effectively addressing their needs, concerns, and ensuring a seamless experience in all internal HR processes.
Processing Department Manager
Credit Points 720
06.2019 - 01.2025
- Developed and implemented standard operating procedures in the processing department to ensure efficiency and accuracy.
- Monitored production staff performance, provided guidance and ensured compliance with safety regulations.
- Coordinated with other departments to ensure smooth flow of operations within the processing department.
- Analyzed data to identify areas for improvement and recommend changes to increase productivity.
- Provided operational support to supervisors, team leads and line workers as needed.
- Conducted regular meetings with production staff to review goals and objectives of the processing department.
- Planned and scheduled daily tasks for production staff based on customer orders and deadlines.
- Resolved employee disputes in a timely manner while maintaining a positive working environment.
- Created reports detailing the progress of projects within the processing department.
- Reviewed work performance evaluations for employees in the processing department on an annual basis.
- Implemented safety protocols in order to minimize workplace accidents or injuries.
- Collaborated with other managers across different departments to coordinate activities.
- Facilitated communication between teams within the processing department as well as with external partners.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Created the employee handbook and updated it as the company policies changed.
- Observed body language and verbal cues during interviews to assess compatibility with company culture.
- Developed interview questions based on the position and company culture.
- Maintained payroll information by calculating, collecting, and entering data.
Teller
Banco del Austro
08.2013 - 09.2014
- Process financial transactions promptly and accurately
- Strictly adhere to all bank policies and procedures
- Prioritize client demands
- Provide impeccable customer service
- Communicate professionally with all clients and colleagues
- Uphold understanding of all banking products and services, along with company systems
Education
Nursing -
Ana G. Méndez University
Orlando, FL11.2024
Law and Governance -
Ecotec University
Samborondón, Guayas01.2015
Science specialized in Biological chemistry - Military Instruction
Unidad Educativa Experimental F.A.E. N.-3 “TAURA”
Yaguachi, Guayas01.2012
Skills
- Microsoft Office
- Multi-line telephones
- Detail-oriented
- Customer service skills
- Multi-tasking
- Workflow coordination
- Training and mentoring
- Staff development
- Team building leadership
- Analytical thinking
- Professional demeanor
- Staff management
- Prioritizing and planning
- Time management
- Adaptability and flexibility
- Interpersonal skills
- Staff recruitment and hiring
- Data analysis
- Proactive and focused
- Organizational skills
- Effective communication
- Teamwork and collaboration
- Quality assurance
- Decision-making
- Goal setting
- Credit approval and denial
- Adaptability
- Continuous improvement
- Remote video conferencing
Accomplishments
- Raising star award 2019 (Highest performing employee)
- Manager of the Year 2021
- Manager of the Year 2023
Languages
English
Professional Working
Spanish
Native/ Bilingual
Timeline
Human Resources Analyst
FALCON AIRPORT SERVICES
01.2025 - Current
Processing Department Manager
Credit Points 720
06.2019 - 01.2025
Teller
Banco del Austro
08.2013 - 09.2014
Science specialized in Biological chemistry - Military Instruction
Unidad Educativa Experimental F.A.E. N.-3 “TAURA”
Nursing -
Ana G. Méndez University
Law and Governance -
Ecotec University
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