Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Liliana Camara

Fresno

Summary

Dynamic professional with a proven track record at Fresno Unified School District, excelling in customer service and conflict resolution. Fluent in Spanish, I leverage strong organizational skills and adaptability to enhance team collaboration and assisting with processes. Recognized for maintaining professionalism under pressure while fostering a positive environment for students and staff alike.

Overview

5
5
years of professional experience
1
1
Certification
1
1
year of post-secondary education

Work History

Classified Substitute

Fresno Unified School District
07.2024 - Current
  • Receptionist, greeting and welcome guests as they arrive in the office, notify company personnel of visitor arrival by verkada, and maintain employee and department directories.
  • Receive, sort and distribute daily mail/deliveries
  • Maintain security by following procedures; monitoring verkada, and issuing ID badges.
  • Ensure reception are is tidy and presentable with all necessary stationary and materials, contribute to team effort by accomplishing related results as needed.
  • The answer, screen, forward incoming calls as necessary, as well taking messages.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customer requests for services, company information about our job postings, fingerprinting appointments, and ID badge appointments/scheduling.
  • Assisted customers in navigating company website to apply for a job position.
  • Handling received payments with receipt book for tracking on fingerprints.
  • Confidential employee records entering in a data system and laserfiche scanning of all sort. Along with data entry into software for safe keeping.
  • Operate a variety of office equipment including copiers, fax machines, computers and assigned software.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Managed classroom behavior effectively, ensuring a safe and respectful atmosphere for all students.
  • Assisted struggling students through one-on-one sessions, leading to increased academic success. and behavior.
  • Maintained open lines of communication with parents regarding student progress and any issues that arose during the school.
  • Provided timely feedback on assignments, helping students identify areas of improvement and gain confidence in their abilities.
  • Supervised lunchroom and recess activities.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed and implemented behavior management plans for students with challenging behavior.


Volunteer Clerical Assistant

Sandals Church
03.2020 - Current
  • Assist with setting up for church events or weekly Sunday's.
  • Assist with serving coffee to attendees.
  • Assisted with children check-ins and checkout verifying parents with system.
  • Record keeping of children's information (confidental)
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.

Customer Service Assistant

Diane's Daycare
06.2021 - 05.2025
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Provided exceptional support during peak hours as well as holidays and special events.
  • Record keeping of children/students who attend the daycare and their medical needs (confidential)
  • Operate a variety of office equipment including but not limited to copiers, typewriters, fax machines, computers
    and assigned software.
  • Trained new employees on company policies and procedures, ensuring consistent quality of service across the team.
  • Prepare and assemble materials and information for in-home service training; assist with prepping new enrollment,
  • Organized and maintained filing systems for easy access to vital documents and records.
  • Improved office supply inventory by implementing an efficient tracking system since there was several children in the daycare.
  • Processed customer payments accurately, maintaining financial integrity within the company.
  • Coordinated and scheduled appointments for parents interested with viewing the facility for the firs time.
  • Prepped meals and served to the children.
  • Cleaned and sanitized to maintain a heathy environment for staff and children.
  • Provide individual instruction to site personnel on the use of legal record keeping policies and procedures.

Education

No Degree - General Studies

Clovis Community College
Clovis, CA
07.2024 - 12.2025

High School Diploma -

WEB DeBois
Fresno, CA
06-2024

Skills

  • Spanish fluency
  • Integrity
  • Professional Attitude and Appearance
  • Dependable
  • Adaptable
  • Team Player
  • Safety awareness
  • Teamwork and collaboration
  • Organization skills
  • Creative problem solving
  • Competency in Microsoft Word, Excel, Outlook, and Access
  • Multitasking and time management skills, with the ability to prioritize tasks

Certification

SB1626 Certificate

Typing Certificate

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

No Degree - General Studies

Clovis Community College
07.2024 - 12.2025

Classified Substitute

Fresno Unified School District
07.2024 - Current

Customer Service Assistant

Diane's Daycare
06.2021 - 05.2025

Volunteer Clerical Assistant

Sandals Church
03.2020 - Current

High School Diploma -

WEB DeBois

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Liliana Camara