Liliana Carrillo
Bradenton,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Modern Pool Cage Painting
Bradenton, FL
04.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Education
Bachelor of Arts - English And French Languages
University of Marta Abreu of Las Villas
Cuba 07-2017
Skills
- Positive and Professional
- High-Energy Attitude
- Appointment Scheduling
- Inbound and Outbound Calling
- Scheduling
- Customer Consulting
- Team Development
Languages
English
Full Professional
Spanish
Native/ Bilingual
French
Limited
Timeline
Customer Service Representative
Modern Pool Cage Painting
04.2023 - Current
Bachelor of Arts - English And French Languages
University of Marta Abreu of Las Villas
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