Liliana Castaneda
Supervision & Management
Pahokee,Fl
Summary
Encouraging employee and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
11
11
years of post-secondary education
Work History
Medical Receptionist
Pahokee Pediatric Associates
7 2015 - Current
- Understanding of medical office operations sufficient to oversee its operations and provide support to physicians and administrative office
- Managed primary calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Referred and screened patients to make the best use of resources, triage staff, and serve community members.
Pratice Manager
LBMindful Wellness, LLC
01.2023 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
Pharmacy Clerk
Circle S Pharmacy
06.2015 - 08.2015
- Boosted sales and delivered outstanding customer service by assisting customers with pharmacy services, product questions, and general store information
- Processed incoming drug orders by checking deliveries against paperwork and updating the computer system
- Maintained records of prescriptions filled for patients by completing pharmacy logs and updating customer accounts
- Communicated instructions to patients or caregivers about the proper use and storage of drugs.
Education
Bachelor of Supervision & Management -
Palm Beach State College
Lake Worth, FL 01.2020 - Current
Associate in Art -
Palm Beach State College
01.2013 - 05.2019
High School Diploma/Certified Nursing Assistant -
Pahokee High School
Belle Glade, FL 06.2013 -
Skills
Effective Communication
Strategic Planning
Customer Relationship Management
Decision Making & Problem Solving
Insurance Claims
HIPAA
Budgeting
Fluent English & Spanish
Medical office administration
Team Leadership
Bilingual - Spanish
Business Administration
Timeline
Pratice Manager
LBMindful Wellness, LLC
01.2023 - Current
Bachelor of Supervision & Management -
Palm Beach State College
01.2020 - Current
Pharmacy Clerk
Circle S Pharmacy
06.2015 - 08.2015
High School Diploma/Certified Nursing Assistant -
Pahokee High School
06.2013 -
Associate in Art -
Palm Beach State College
01.2013 - 05.2019
Medical Receptionist
Pahokee Pediatric Associates
7 2015 - Current
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