Liliana Castro

Medical Assistant Referral Appointment Clerk

Pediatrics of Dalton, P.A.

07.2015 - Current

Scheduled appointments with specialists on behalf of clients.
Assisted Providers with Bilingual Services.
Coordinated with medical staff and patients to find cost-effective options for services.
Educated patients on the purpose of their referrals, setting appropriate expectations for upcoming consultations with specialists.
Enhanced patient satisfaction by scheduling appointments with specialists in a timely manner.
Improved patient referral process by accurately verifying insurance coverage and obtaining necessary authorizations.
Streamlined communication between patients, primary care providers, and specialists by serving as a central point of contact.
Expedited urgent referrals when needed, coordinating closely with providers and specialists to arrange timely appointments for patients in critical situations.
Supported healthcare team efficiency by promptly distributing relevant medical records to appropriate parties upon request.
Assisted in maintaining up-to-date provider directories, enabling efficient navigation of available specialists within the network for streamlined referral management.
Managed high call volumes efficiently, addressing inquiries from both internal staff members and external callers with professionalism and expertise.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Performed various administrative tasks by filing, copying and faxing documents.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Obtained payments from patients and scanned identification and insurance cards.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Prepared and processed patient referrals and transfer requests.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Answered phone calls and messages for six-physician Pediatric medical facility, scheduling appointments, and handling patient inquiries.
Registered and verified patient records before triage with most up-to-date information.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Linked families to relevant community support to meet non-medical needs.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
Improved clinical workflow with introduction of electronic health records system.
Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.

Summary

Overview

Work History

Medical Assistant Referral Appointment Clerk

Education

Associate of Science - Medical Assistant

Skills

Languages

Timeline

Medical Assistant Referral Appointment Clerk

Associate of Science - Medical Assistant

Similar Profiles

Brandon DockeryBrandon Dockery

Carrie RafuseCarrie Rafuse

Candace LakeCandace Lake

Vanesa VazquezVanesa Vazquez

Jarred HeiserJarred Heiser