Liliana Ceja
Fairfield,US
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Head Waiter/General Manager
Imola Cafe
Napa, CA
05.2018 - Current
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Trained staff members on use of POS system.
- Supervised server staff and simultaneously served personal section of tables.
- Managed food resources, memorized orders, and coordinated customer service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Maintained accurate inventory of restaurant supplies, reducing waste and controlling costs.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Client Care Coordinator/ Scheduler
Senior Helpers
Napa, California
06.2016 - 02.2018
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Assisted team members in resolving complex client issues, promoting a collaborative work environment.
Server Manager
Jefferson Cafe
Napa, California
06.2012 - 04.2016
- Trained servers on order management, food service quality and how to build rapport with guests.
- Led team of servers to consistently meet customer service and sales targets.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Monitored server performance and provided feedback to enhance server delivery.
- Liaised between servers and upper management to address issues and manage challenges.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Enforced compliance with uniform and personal presentation standards.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Welcomed and greeted guests before presenting special menu items to clients.
- Reduced downtime with proactive maintenance and regular system checks for optimal server functionality.
Receptionist
Franks Janitorial Service
Napa, California
01.2012 - 11.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Hostess
Dennys Restaurant
Napa, CA
02.2010 - 09.2012
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Salesman
Nine West
Napa, CA
03.2009 - 10.2010
- Increased sales by offering advice on purchases and promoting additional products.
- Promoted and up-sold products and services to meet needs of customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Certified Medical Assistant -
Boston Reed College
Napa,Ca 07.2012 - 10.2012
No Degree - Dispatch Certificate
Napa Valley College
Napa, CA 08.2012 - 09.2012
High School Diploma -
Vintage High School
Napa, Ca 08.2006 - 06.2010
Skills
Team supervision
Guest service
Order taking
Service prioritization
responsible
multitasker
Team player
Excellent communication
Time management
Certification
Certified Medical Assistant
Timeline
Head Waiter/General Manager
Imola Cafe
05.2018 - Current
Client Care Coordinator/ Scheduler
Senior Helpers
06.2016 - 02.2018
No Degree - Dispatch Certificate
Napa Valley College
08.2012 - 09.2012
Certified Medical Assistant -
Boston Reed College
07.2012 - 10.2012
Server Manager
Jefferson Cafe
06.2012 - 04.2016
Receptionist
Franks Janitorial Service
01.2012 - 11.2012
Hostess
Dennys Restaurant
02.2010 - 09.2012
Salesman
Nine West
03.2009 - 10.2010
High School Diploma -
Vintage High School
08.2006 - 06.2010
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