Hi, I’m
Liliana Cervantes
WASHINGTON,MI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated Customer Service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
years of professional experience
Work History
AZMS LLCWashington, MI
Store & Franchise Manager
11.2022 - Current
Job overview
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Passionate about learning and committed to continual improvement.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Cash handling
Centro Multicultural La Familia
Radio Show Host
08.2020 - Current
Job overview
- Recorded and edited high-quality interviews and audio clips for broadcast.
- Engaged listeners through social media platforms to increase station visibility.
- Interviewed show guests in the Health field and moderated discussions.
- Script writer for the radio show and social media.
- Engage people to the Health programs I offer in Healthy Style Living by Lila Holistica.
Owner At Healthy Style Living By Lila Holistica
Integrative Nutrition Health Coach
08.2016 - Current
Job overview
- Built strong relationships with members to promote health, wellness and available services.
- Monitored, tracked and reported on individual progress with wellness plans.
- Meeting with clients to discuss their health goals
- Helping clients develop healthy lifestyle plans
- Referring clients to other healthcare professionals as needed
- Writing reports on client progress
- Tracking client progress and making changes to the plan as needed.
- Monitored health trends and data to identify health concerns and develop related health education initiatives.
Doterra Independent Product Consultants
Wellness Advocate Team Leader
08.2016 - Current
Job overview
- Counseled patients on health-related topics and lifestyle changes for improved well-being.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Engaged clients in health-related activities to enhance overall well-being.
- Evaluated customer needs and feedback to drive product and service improvements.
Realty World Confiance
Real Estate Agent
09.2006 - 10.2008
Job overview
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Presented purchase offers to sellers for consideration.
- Maintained connections with clients to encourage repeat business and referrals.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
IT By Sare Group
Manager Cost Estimator Administrator
06.2005 - 09.2007
Job overview
- Maintained professional, organized, and safe environment for employees and patrons.
- Prepare cost and expenditure statements and other necessary documentation at regular intervals for the duration of the project.
- Collect historical cost data to estimate costs for current or future products.
- Prepare and maintain a directory of suppliers, contractors and subcontractors.
- Prepare estimates used by management for purposes such as planning, organizing, and scheduling work.
- Analyze blueprints and other documentation to prepare time, cost, materials, and labor estimates.
- Set up cost monitoring and reporting systems and procedures.
- Consult with clients, vendors, personnel in other departments, or construction foremen to discuss and formulate estimates and resolve issues.
- Review material and labor requirements to decide whether it is more cost-effective to produce or purchase components.
- Assess cost effectiveness of products, projects or services, tracking actual costs relative to bids as the project develops.
- Confer with engineers, architects, owners, contractors, and subcontractors on changes and adjustments to cost estimates.
- Coordinated product installation and scheduled experienced crews to achieve project scopes of work.
Family Business
53' Truck Owner
02.2004 - 06.2007
Job overview
- Managed day-to-day business operations.
- Evaluated suppliers to maintain cost controls and improve operations.
- Consulted with customers to assess needs and propose optimal solutions.
Family Business
House Contruction and Sales
04.2003 - 03.2006
Job overview
- Prepare cost and material needed weekly
- Follow up with workers needs
- Follow workers payment per work agreement
- Work with sales company and present project for future owners
- Conducted quality assurance inspections on finished components and identified issues.
- Completed tasks on time to meet quality and safety standards.
- Utilized blueprints, schematics and diagrams to accurately complete tasks.
Education
Universidad Autonoma De MexicoMexico Campus CU
Bachelor of Architecture from Architecture
Institute of Integrative Nutrition New York
Certificate from Health And Wellness
01.2017
Chapingo Autonomous UniversitMexico
Associate Degree in Biomagnetism from Health And Wellness
12.2007
UNIDOS US Latinos in Finance BankingPontiac, MI
Banking Training from Finance
01.2024 - Current
University Overview
- Continuing education in Finance
Skills
- Business Development
- Training Oversight
- Operations Management
- Customer Retention
- Schedule Management
- Customer Service Management
- Financial Planning
- Data Management
- Cost Control
- Management Team Building
- Business Growth Initiatives
- Calendar Management
- Sales Promotion
- Teamwork and Collaboration
- Effective Leader
- Business Management
- Staff Management
- Decision-Making
- Direct Sales
- Scheduling
- Payroll Administration and Timekeeping
- Client Account Management
- Financial Administration
- Goal Setting
- Logistics
- Strategic Planning
- Delegation
- Product Promotion
- Deposit and withdrawal management
- Spanish speaking
- Cash handling
- Transaction processing
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved customer service through effectively helping staff training.
- Supervised team of eight staff members.
Languages
Spanish
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
UNIDOS US Latinos in Finance Banking
Banking Training from Finance
01.2024 - Current
Store & Franchise Manager
AZMS LLC
11.2022 - Current
Radio Show Host
Centro Multicultural La Familia
08.2020 - Current
Integrative Nutrition Health Coach
Owner At Healthy Style Living By Lila Holistica
08.2016 - Current
Wellness Advocate Team Leader
Doterra Independent Product Consultants
08.2016 - Current
Real Estate Agent
Realty World Confiance
09.2006 - 10.2008
Manager Cost Estimator Administrator
IT By Sare Group
06.2005 - 09.2007
53' Truck Owner
Family Business
02.2004 - 06.2007
House Contruction and Sales
Family Business
04.2003 - 03.2006
Universidad Autonoma De Mexico
Bachelor of Architecture from Architecture
Institute of Integrative Nutrition
Certificate from Health And Wellness
Chapingo Autonomous Universit
Associate Degree in Biomagnetism from Health And Wellness