Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Liliana Cervantes

Los Banos,CA

Summary

Dynamic and compassionate professional with extensive experience as a CNA at Neighborhood App, excelling in elderly care and problem-solving. Proven track record in enhancing customer satisfaction and managing budgets effectively, fostering a collaborative environment that promotes employee engagement and continuous learning. Skilled in time management and delivering high-quality service.

Overview

2
2
years of professional experience
1
1
Certification

Work History

CNA

Neighborhood App
06.2024 - 08.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Caregiver

Self Employed Services
08.2024 - 08.2025
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.

Manager

IRideBoredSports
02.2023 - 07.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Education

Encinil Jr And Senior High School
Alameda, CA

Watsonville Adult Education
Watsonville, CA
06.2023

Skills

  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving
  • Daily living assistance
  • Multitasking and organization
  • Managing payments
  • Receptionist skills
  • Timely and cleanly

Certification

CNA certification

Timeline

Caregiver

Self Employed Services
08.2024 - 08.2025

CNA

Neighborhood App
06.2024 - 08.2025

Manager

IRideBoredSports
02.2023 - 07.2025

Encinil Jr And Senior High School

Watsonville Adult Education

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