Liliana Chambers
Fayetteville,NC
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Coach
Foundever
Fayetteville, North Carolina
01.2024 - Current
- Conducted one-on-one mentoring sessions to enhance employee performance and client interactions.
- Evaluated staff skills through assessments, delivering constructive feedback for improvement.
- Created engaging role-playing scenarios to reinforce key training objectives.
- Developed coaching materials that enhanced employee understanding of financial products.
- Reviewed customer complaints to address bankers' behavior and improve service quality.
- Supported agents by answering inquiries about products, services, and processes.
Cashier
Dollar Tree
Fayetteville, North Carolina
11.2023 - 12.2023
- Processed customer transactions efficiently through cash registers and point-of-sale systems, ensuring accurate payments.
- Greeted customers warmly and addressed inquiries about store products and services to foster a positive shopping environment.
- Delivered exceptional customer service by employing active listening and engagement techniques.
- Maintained cleanliness and organization of checkout area and adjacent displays to enhance customer experience.
- Stocked merchandise on shelves while managing inventory levels effectively.
Internet Repair Agent
Spectrum
Ontario, California
02.2023 - 10.2023
- Provided technical support to customers, ensuring timely resolution of issues.
- Diagnosed customer issues, applying troubleshooting techniques and repair protocols for effective resolution.
- Coordinated with technicians to schedule and dispatch service appointments, ensuring timely service delivery.
- Provided exceptional customer service, promptly addressing inquiries and resolving complaints to enhance customer satisfaction.
- Managed multiple tasks simultaneously while adhering to established deadlines.
- Documented detailed notes on each repair job for future reference.
Customer Service Representative
SYKES
Fayetteville, North Carolina
12.2021 - 06.2022
- Resolved customer inquiries on account balances and transactions, enhancing overall customer satisfaction.
- Assisted customers with online banking services including account set up and password resets.
- Executed stop payments on checks as instructed by customers, ensuring security and compliance with banking protocols.
- Ensured compliance with all applicable federal regulations regarding banking operations.
Self Checkout Host
Walmart
Tucson, Arizona
09.2019 - 02.2020
- Facilitated checkout processes for customers, promoting a seamless experience.
- Supported customers in using self-checkout machines to complete transactions smoothly.
- Assisted customers in scanning items and entering payment information.
- Welcomed customers at the self-checkout area. and provided assistance with the self-checkout process.
- Ensured cleanliness and organization of self-checkout area.
- Monitored customer activity to prevent theft and ensure compliance.
Education
High School Diploma -
La Sierra High School
Riverside, CA06-2016
Some College (No Degree) -
Riverside City College
Riverside, CASkills
- Coaching techniques
- Employee training
- Performance evaluation
- Role-playing
- Complaint resolution
- Mentoring support
- Active listening
- Empathy training
Timeline
Coach
Foundever
01.2024 - Current
Cashier
Dollar Tree
11.2023 - 12.2023
Internet Repair Agent
Spectrum
02.2023 - 10.2023
Customer Service Representative
SYKES
12.2021 - 06.2022
Self Checkout Host
Walmart
09.2019 - 02.2020
High School Diploma -
La Sierra High School
Some College (No Degree) -
Riverside City College