Liliana Chambers
Fayetteville,NC
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Foundever
01.2024 - Current
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Assist customers in navigating online banking platforms, improving their overall digital banking experience.
- Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Internet Repair Agent
Spectrum
02.2023 - 10.2023
- Diagnosed technical issues using Spectrum's proprietary tools to ensure prompt resolution.
- Provided exceptional customer service by addressing concerns and ensuring satisfaction during service calls.
- Assisted in troubleshooting network connectivity problems, contributing to improved customer experience ratings.
- Provided exceptional customer service, addressing concerns and answering questions about repairs.
- Educated customers on device maintenance and usage to prevent future issues.
- Diagnosed and resolved customer equipment issues to enhance service quality.
Credit Card Customer Service Representative
SYKES
12.2021 - 06.2022
- Resolved customer inquiries regarding credit card accounts and transactions efficiently.
- Educated customers on product features, benefits, and usage policies.
- Enhanced customer satisfaction by efficiently addressing and resolving credit card issues.
- Supported customers with invoices, statements and other basic questions.
- Processed recurring automated payments and credit card payments.
- Efficiently navigated multiple systems simultaneously while assisting customers, ensuring accurate information was provided without delay.
Education
High School Diploma -
La Sierra High School
Riverside, CA06-2016
Skills
- Customer support
- Account management
- Product knowledge
- Compliance adherence
- Technical troubleshooting
- Digital banking navigation
- Payment processing
- Active listening
- Call center experience
- Professional telephone demeanor
- Account updating
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteTimeline
Customer Service Representative
Foundever
01.2024 - Current
Internet Repair Agent
Spectrum
02.2023 - 10.2023
Credit Card Customer Service Representative
SYKES
12.2021 - 06.2022
High School Diploma -
La Sierra High School