Liliana Chavez
Summary
Dedicated passion for exceeding customer expectations. Possessing a strong foundation in interpersonal communication and problem-solving, I thrive on delivering personalized support to address member inquiries and concerns effectively. Skilled in navigating complex situations with empathy and patience while maintaining a focus on achieving positive outcomes.
Overview
7
7
years of professional experience
Work History
Senior Branch Representative
OCCU
Anaheim
02.2023 - Current
- Provide personalized customer service, enhancing member satisfaction.
- Handle complex financial transactions with precision, maintaining accurate records.
- Promote and cross-sell banking products, meeting sales targets through effective communication.
- Ensure strict compliance with AML and KYC guidelines.
- Mentor junior staff, supporting their professional development.
- Resolve escalated customer concerns, fostering positive relationships.
Member Service Representative II
SchoolsFirst FCU
Anaheim
02.2021 - 02.2023
- Promoted to Member Service Representative II in May 2022, recognizing exceptional performance
- Provided world-class service to members, addressing account inquiries and requests promptly
- Assisted members with various account-related tasks, including openings, closures, and transfers
- Delivered accurate and timely information on account balances, transactions, and other details
- Contributed to the efficient operation of the branch, supporting team efforts to achieve objectives.
Sales Floor Team Member
Target
Orange, CA
05.2017 - 02.2021
- - Proactively engaged with customers to provide product information, enhancing their experience.
- - Operated cash registers accurately, ensuring smooth transactions.
- - Contributed to attractive merchandise displays to drive sales.
- - Collaborated with team for cohesive customer service.
- - Maintained sales floor cleanliness for a pleasant shopping environment.
Education
Bachelor of Science in Criminal Justice Administration -
California State University Dominguez Hills
05.2021
Associate of Science - Transfer in Administration of Justice
Irvine Valley College
Irvine, CA05-2019
Associate of Arts - Social Science
Irvine Valley College
Irvine, CA05-2019
Associate of Arts - Liberal Studies: Teacher Education
Irvine Valley College
Irvine, CA05-2019
Associate of Science - Behavioral Sciences
Irvine Valley College
Irvine, CA05-2019
Associate of Science - Science in Law Enforcement
Irvine Valley College
Skills
- Strong interpersonal communication skills
- Problem-solving abilities
- Attention to detail
- Proficient in banking software
- Microsoft Office applications
- Ability to work independently & part of a team
- Sales & cross-selling expertise
Timeline
Senior Branch Representative
OCCU
02.2023 - Current
Member Service Representative II
SchoolsFirst FCU
02.2021 - 02.2023
Sales Floor Team Member
Target
05.2017 - 02.2021
Bachelor of Science in Criminal Justice Administration -
California State University Dominguez Hills
Associate of Science - Transfer in Administration of Justice
Irvine Valley College
Associate of Arts - Social Science
Irvine Valley College
Associate of Arts - Liberal Studies: Teacher Education
Irvine Valley College
Associate of Science - Behavioral Sciences
Irvine Valley College
Associate of Science - Science in Law Enforcement
Irvine Valley College