Liliana Cordeiro
Acushnet,MA
Overview
20
20
years of professional experience
Work History
HR Specialist
Southcoast Behavioral Health
05.2018 - Current
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Oversaw and managed hiring process and assisted human resources.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Medical Secretary
Steward Health Care
01.2021 - 06.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Maintained current and accurate medical records for patients.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Answered phone calls and messages for physician and medical facility, scheduling appointments, and handling patient inquiries.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Prepared and processed patient referrals and transfer requests.
Medical Receptionist
Southcoast Physicians Group
10.2003 - 05.2018
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Completed patient referrals to other medical specialists.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Prepared and processed patient referrals and transfer requests.
Education
New Bedford High School
New Bedford, MASkills
- Employee Onboarding
- Policy and Procedure Writing
- Confidential Document Control
- Payroll Completion
- Recruitment Planning
- Recruiting Support
- Orienting New Employees
- Adaptable to Changing Conditions
- Eligibility Determinations
- Applicant Qualification
- Payroll and Benefits Administration
Languages
English
Portuguese
Timeline
Medical Secretary
Steward Health Care
01.2021 - 06.2021
HR Specialist
Southcoast Behavioral Health
05.2018 - Current
Medical Receptionist
Southcoast Physicians Group
10.2003 - 05.2018
New Bedford High School
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