Liliana Cornejo
A+ Federal Credit Union
2
Languages
8
years of professional experience
Results-oriented Customer Service Professional with over 5 years of experience delivering outstanding support in fast-paced environments. Expertise in addressing customer inquiries, resolving issues, and fostering strong client relationships. Committed to enhancing team performance through effective communication and problem-solving.
Work History
Contact Center Consultant
6 Years 2 Months- Handled high volume inbound customer calls, providing prompt and courteous service, resolved inquiries and issues across banking, debit cards, and member service.
- Maintained up to date knowledge of credit union products, policies, and procedures to ensure accurate information and compliance.
- Collaborated with team leaders and other departments to escalate issues and implement solutions to improve customer satisfaction.
- Constantly met or exceeded performance metrics, such as call handling time, resolution rate, product sales, etc.
- Trained new employees, improving team performance and ensuring consistent service quality.
Customer Service Representative
1 Year 4 Months- Guided customers through auto refinance applications and account processes, ensuring clarity and support throughout their inquiries.
- Handled inbound and outbound calls, ensuring prompt an accurate responses to customer needs.
- Delivered professional and courteous service, contributing to a positive customer experience.
Education
High School Diploma
Skills
Adaptability
Issue resolution
Creative innovation
Customer relationship management
Coaching and mentoring
Positive attitude
Innovation and creativity
Communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Contact Center Consultant
A+ Federal Credit Union
11.2018 - 01.2025Read More
Customer Service Representative
RateGenius
01.2017 - 05.2018Read More
Del Valle High School
High School Diploma
Read More