Liliana Correa
Ozark,MO
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences and great a sales.
Overview
4
4
years of professional experience
Work History
Server
Niji Sushi Bar & grill
Springfield , Missouri
06.2022 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties, such as setting up the dining area and restocking supplies.
- Provided exceptional service to a high volume of daily customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Kitchen Team Member
Chic-Fil-A
Springfield
09.2020 - 11.2021
- Greeted customers, took orders, and answered questions about menu items.
- Ensured that all health codes were followed when preparing meals for customers.
- Disposed of waste in accordance with company policies and procedures.
- Communicated effectively with other members of the kitchen staff regarding assigned tasks.
- Labeled containers appropriately with date and time stamps indicating when they should be used or discarded.
- Assisted in training new team members on kitchen operations and protocols.
- Took initiative to suggest changes or improvements to existing processes or menus.
- Provided assistance during busy periods by taking on additional responsibilities as needed.
- Acquired new skills to support the team and further accommodate customer needs.
Server
Rib Crib Bbq & Grill
Springfield , MO
05.2020 - 01.2021
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Checked identification to verify if guests meet the minimum age to legally purchase or consume alcoholic beverages.
- Took reservations and to-go orders to streamline the process for both the customer and the restaurant.
- Presented menus and answered questions regarding items.
- Informed customers of daily specials and signature menu items.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Trained new employees to perform duties.
- Checked with guests to get feedback on food served, resolve issues, bring additional items, and refill beverages.
- Explained menu options to guests, offered suggestions, and took orders for food and beverages.
- Maintained a polite and professional demeanor to patrons to encourage inquiries and order placements.
- Implemented feedback from customers to improve service quality and menu offerings.
Education
Central High School
Springfield, MOSkills
- Guest Engagement
- Strong Work Ethic
- Positive and professional
- Communication
- Active listening
- Patient
- Quick learner
- Good at sales
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Server
Niji Sushi Bar & grill
06.2022 - Current
Kitchen Team Member
Chic-Fil-A
09.2020 - 11.2021
Server
Rib Crib Bbq & Grill
05.2020 - 01.2021
Central High School
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