Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Liliana Del Rio

Naples,FL

Summary

Skilled in cash management and customer service, I significantly enhanced team performance and customer satisfaction at McDonald's. My bilingual abilities and expertise in food prepping underscore my ability to thrive in fast-paced environments. Demonstrating professionalism and courtesy, I led training initiatives, improving operational efficiency.

Overview

22
22
years of professional experience

Work History

Cashier

Astro Burger
Salt Lake City, UT
10.2012 - 06.2024
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Built and maintained productive relationships with employees.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Performed other duties as assigned by management.
  • Answered customers' questions and provided information on store procedures or policies.
  • Greeted customers promptly and responded to questions.
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
  • Prepared beverages such as coffee, tea, soda.
  • Served meals to customers in a friendly and courteous manner.
  • Set up, restocked and cleaned dining areas.
  • Performed variety of duties related to food service.

Shift Manager

McDonald's
Naples, FL
03.2006 - 07.2012
  • Helped employees accomplish tasks during peak periods.
  • Coached employees on interactions with customers to drive exceptional service.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Observed and monitored utilization of equipment.
  • Recommended opportunities for growth and advancement to motivate employees.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Identified needs of customers promptly and efficiently.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Maintained cleanliness and organization of work area.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Received and stored food and supplies.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.

Cashier

Checkers
Naples, FL
05.2002 - 02.2005
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Answered customers' questions and provided information on store procedures or policies.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Greeted customers promptly and responded to questions.
  • Answered customer questions and provided store information.
  • Issued receipts, refunds, credits or change due to customers.
  • Maintained work area and kept cash drawer organized.

Education

High School Diploma -

Instituto Londres
Torreon, Mexico
07-1990

Skills

  • Cash register operation
  • Cash management
  • Cleaning and sanitizing
  • Professionalism and courtesy
  • Refunds and exchanges
  • Team collaboration
  • Customer service
  • Cooking
  • Baking
  • Food Prepping
  • Bilingual
  • Spanish

Languages

Spanish
Native/ Bilingual

Timeline

Cashier

Astro Burger
10.2012 - 06.2024

Shift Manager

McDonald's
03.2006 - 07.2012

Cashier

Checkers
05.2002 - 02.2005

High School Diploma -

Instituto Londres

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Liliana Del Rio