Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Liliana De Rosa

OCALA,Florida

Summary

A dynamic leader and strategic thinker, excelled as a Grocery Manager at Walmart, enhancing store performance through innovative merchandising strategies and efficient inventory coordination. Elevated customer satisfaction and sales by fostering a culture of excellent service and adaptability. Expert in customer service management and mentoring, significantly improved team efficiency and reduced shrinkage, driving notable profit growth. Talented Grocery Manager touting 30 years of expertise in maintaining supply levels and handling large orders for $20.000.000 monthly revenue organization. Knowledgeable resource committed to assisting customers and alleviating conflicts through effective communication and active listening. Promoting exemplary skills in developing positive workplace environments and boosting employee morale. Determined [Job Title] with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success. Positive and well-trained professional with interests in visual merchandising and grocery store activity coordination. Driven Grocery Manager promoting exemplary talents in inventory oversight and recruiting and hiring very talented individuals. Successful devising weekly specials that draw business. Enhance team member service standards and performance to boost productivity and exceed company goals. Dedicated to enhancing customer loyalty and strengthening sales with good merchandising and inventory management skills. Forward-thinking leader experienced in mediating conflicts, making sound decisions and multitasking in fast-paced environments. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Talented Grocery Manager touting [Number] years of expertise maintaining supply levels and handling large orders for $[Amount] monthly revenue organization. Knowledgeable resource committed to assisting customers and alleviating conflicts through effective communication and active listening. Promoting exemplary skills in developing positive workplace environments and boosting employee morale.

Overview

30
30
years of professional experience

Work History

Grocery Manager

Walmart
11.1994 - 08.2024
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Enhanced store presentation through regular merchandising updates and innovative display techniques.
  • Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Conducted regular performance evaluations to identify areas for improvement within the team.
  • Increased customer satisfaction by implementing efficient inventory management and product rotation systems.
  • Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
  • Performed key tasks to promote an inviting grocery store appearance.
  • Maintained up-to-date knowledge of industry trends, products, and innovations to better serve customers'' needs.
  • Implemented loss prevention strategies, resulting in reduced shrinkage rates.
  • Improved overall sales by identifying market trends and optimizing product selection.
  • Ensured compliance with local health regulations through diligent sanitation practices and staff training.
  • Optimized ordering processes to minimize stockouts while avoiding excessive inventory levels.
  • Cultivated strong relationships with key suppliers, negotiating favorable terms for bulk purchases or exclusive promotions.
  • Managed vendor relationships to ensure timely deliveries and consistent product quality.
  • Boosted employee morale by fostering a positive work environment and providing regular feedback.
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
  • Delivered excellent customer service while managing daily operations, increasing repeat business from satisfied shoppers.
  • Streamlined store operations for more effective staff scheduling and task allocation.
  • Implemented customer feedback system to identify areas for improvement in service and product selection.
  • Increased sales during promotional events with strategic product placements and staff incentives.
  • Developed employee training programs, leading to improved customer service scores.
  • Addressed and resolved customer complaints, turning dissatisfied visitors into loyal patrons.
  • Improved store layout for easier navigation and more pleasant shopping experience.
  • Monitored market trends to adjust product offerings and stay competitive.
  • Fostered culture of safety and compliance, leading to reduction in workplace accidents.
  • Oversaw daily operations, ensuring smooth workflow and customer satisfaction.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's strengths and initiated a mentoring program to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to catch the attention of store customers.

Education

High School Diploma -

SANTA TERESA DE JESUS
HONDURAS C.A
10.1987

Skills

  • Coordination of inventory
  • Customer service and assistance
  • Customer Service Management
  • Training and mentoring
  • Task Delegation
  • Merchandising Strategies
  • Adaptability and Flexibility
  • Decision-Making

Languages

Spanish
Native or Bilingual

Timeline

Grocery Manager

Walmart
11.1994 - 08.2024

High School Diploma -

SANTA TERESA DE JESUS
Liliana De Rosa