Liliana Dirksen
Colorado Springs,CO
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Executive Assistant
U-Haul of Southern CO
Colorado Springs, CO
04.2023 - Current
- Maintained confidential records and files related to executive operations.
- Created and maintained up-to-date records related to customer accounts or financial transactions.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Assisted in recruiting, training, and scheduling staff members.
Area Field Manager
U-Haul of Southern Colorado
Colorado Springs, CO
11.2022 - 04.2023
- Resolved customer complaints promptly and professionally while adhering to company policies and procedures.
- Ensured compliance with applicable laws regarding safety regulations within the workplace.
- Analyzed financial data including budgets, expenses, revenues, identifying areas of improvement.
- Led meetings to discuss goals, progress, challenges, and solutions.
Manager
U-Haul N. Academy
Colorado Springs, CO
09.2019 - 11.2022
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Member Service Representative
Crunch Fitness
Colorado Springs, CO
05.2022 - 08.2022
- Answered incoming calls regarding membership benefits and services.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
Assistant Manager
The Grocery Store
Bayfield, CO
08.2017 - 08.2019
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained up-to-date knowledge of company products and services.
Education
Bachelor of Arts - Communications
Grand Canyon University
Phoenix, AZSkills
- Software Knowledge
- Invoice Processing
- Staff Management
- Customer Service
- Risk Management
- Scheduling
Certification
- International Sports Science Association- Personal Training Certificate
- CPR Certified
- AED Certified
References
References available upon request.
Timeline
Executive Assistant
U-Haul of Southern CO
04.2023 - Current
Area Field Manager
U-Haul of Southern Colorado
11.2022 - 04.2023
Member Service Representative
Crunch Fitness
05.2022 - 08.2022
Manager
U-Haul N. Academy
09.2019 - 11.2022
Assistant Manager
The Grocery Store
08.2017 - 08.2019
Bachelor of Arts - Communications
Grand Canyon University
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