Liliana Duarte
Turlock,CA
Summary
I am a dedicated person with strong experience in customer service, management, administrative support, and food service. Skilled in problem-solving, managing daily operations, and providing exceptional client care, with proficiency in tools such as Excel, PowerPoint, Illustrator, and Microsoft Word. Capable of fostering positive relationships, managing multiple tasks efficiently, and maintaining high standards of organization and professionalism.
Overview
5
5
years of professional experience
Work History
Customer Service Associate -Saturday Position Only
The Pizzza Machine
Turlock, CA
11.2023 - Current
- Interact with customers, providing friendly and professional service at events.
- Take customer orders and accurately process payments.
- Handle cash, credit card transactions, and mobile payment systems.
- Assist in ensuring timely and accurate order fulfillment.
- Help maintain a positive, engaging atmosphere to enhance customer satisfaction and loyalty.
Office Manager
Advanced Integrated Pest Management
Merced, CA
06.2022 - 06.2024
- Oversaw the office operations of five offices across the Central Valley, traveling weekly between locations from Salida, CA, to Bakersfield, CA.
- Assisted over 200 commercial clients during third-party audits, ensuring compliance and smooth audit processes using our internal software.
- Administered payroll and maintained proper documentation of employee personnel.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Supervised staff members, organized schedules and delegated tasks.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Processed payroll accurately ensuring all employees were paid on time.
- Maintained confidential records relating to personnel matters.
- Provided administrative support to the corporate management team including preparing reports and presentations for the company.
- Assisted in recruiting, onboarding, and training new employees.
- Developed and implemented office policies and procedures.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Coded and entered daily invoices with in-house accounting software.
Branch Support Representative
Advanced Integrated Pest Management
Merced, CA
05.2021 - 06.2022
- Provided exceptional customer service by addressing inquiries and resolving issues for clients and potential customers.
- Scheduled and coordinated appointments for pest control services, ensuring efficient use of technician time.
- Maintained accurate and up-to-date records of customer interactions, service requests, and follow-ups in the internal database.
- Assisted in generating reports on service performance, customer feedback, and operational efficiency to inform management decisions.
- Developed and maintained strong relationships with clients through proactive communication and follow-up on service satisfaction.
- Managed escalated customer issues professionally, ensuring timely resolutions and maintaining customer satisfaction.
- Supported the training and onboarding of new employees by providing guidance on operational procedures and company policies.
- Handled incoming calls and inquiries, directing them to appropriate personnel or departments as needed.
- Organized and maintained an efficient filing system for both electronic and paper documents, ensuring easy access to important information.
- Collaborated with management to develop strategies for improving customer service levels and overall operational effectiveness.
- Processed customer payments both over the phone and in person, ensuring accurate transaction records.
- Handled past-due payments by contacting customers weekly to discuss outstanding balances and arrange payment plans.
- Managed technician commissions and sales on a bi-weekly basis.
Customer Service Representative
Target
Atwater, CA
06.2020 - 04.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Processed returns and exchanges efficiently, ensuring compliance with store policies.
- Coordinated drive-up orders, ensuring timely and accurate fulfillment.
- Assisted in training new staff on customer service best practices and operational procedures.
- Collaborated with team members to maintain store standards and ensure a clean, organized service area.
- Provided assistance to other departments as needed.
Baker
Bagel Tyme
Merced, CA
06.2019 - 12.2020
- Assisted in the preparation of food and beverages, ensuring quality and presentation met store standards.
- Served as a cashier, accurately processing transactions and managing customer orders.
- Worked as a barista, crafting a variety of coffee and specialty drinks.
- Maintained a clean and organized workspace, including washing dishes and sanitizing equipment after closing.
- Performed store cleaning duties, ensuring a welcoming environment for customers.
- Assisted in inventory management by restocking supplies and keeping track of ingredient levels.
- Ensured compliance with health and safety regulations while preparing and serving food.
Education
Associate of Arts - Psychology
05-2024
High School Diploma -
06-2019
Bachelor of Science - Business
Skills
- Billing
- Staff Management
- Exceptional customer service
- Strong communication skills
- Problem-solving abilities
- Cash handling and transaction processing
- Food and beverage preparation
- Team collaboration
- Time management
- Inventory management
- Conflict resolution
- Adaptability in fast-paced environments
- Proficient in Excel
- Proficient in PowerPoint
- Proficient in Illustrator
- Proficient in Microsoft Word
Timeline
Customer Service Associate -Saturday Position Only - The Pizzza Machine
11.2023 - Current
Office Manager - Advanced Integrated Pest Management
06.2022 - 06.2024
Branch Support Representative - Advanced Integrated Pest Management
05.2021 - 06.2022
Customer Service Representative - Target
06.2020 - 04.2021
Baker - Bagel Tyme
06.2019 - 12.2020
Merced College - Associate of Arts, Psychology
Merced High School - High School Diploma,
California State University - Stanislaus - Bachelor of Science, Business
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