Liliana Ene
Portland,OR
Summary
Dynamic and results-driven professional with experience at FedEx Freight, excelling in freight handling and warehouse safety. Proven ability to exceed performance goals while demonstrating strong problem-solving skills and attention to detail. Forklift certified and physically capable, committed to maintaining high standards in fast-paced environments. Along with multiple in person and digital communication skills and keeping up to standards when communicating with others.
Diligent Desired Position with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
4
4
years of professional experience
Work History
Freight Handler
Fedex Freight
Portland, OR
12.2023 - Current
- Loaded and unloaded trucks.
- Inspected freight for any damage or faults prior to loading.
- Operated pallet jacks and forklifts to unload freight containers of varying weight and size.
- Collaborated closely with team members to complete tasks quickly and efficiently, boosting overall productivity.
- Sorted and organized packages to make deliveries to correct address.
- Maintained a safe work environment by adhering to safety protocols and conducting regular equipment inspections.
- Utilized proper lifting techniques to facilitate safe and efficient handling of freight.
- Exceeded performance goals consistently while maintaining high-quality work standards in a fast-paced environment.
- Achieved rapid turnaround times for inbound shipments through swift unloading, sorting, and storage procedures.
- Operated various types of heavy machinery for efficient movement of goods within the warehouse, reducing manual labor demands.
Server
Willamette View
11.2022 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Hostess
Bear Creek Pizza
Molalla, OR
02.2021 - 09.2021
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
Education
Clackamas Community College
Oregon City, OR03.2023
Skills
- Truck loading and unloading
- Pallet jack operation
- Loading and unloading
- Warehouse safety
- Handheld scanners
- Package handling
- Package labeling
- Shipment inspection
- Forklift certified
- Freight tracking
- Able to lift 150lbs
- Physical strength and stamina
- Trailer unloading
- Critical thinking
- Attention to detail
- Forklift operations
- Willing to learn
- OSHA compliance
- Decision-making
- Problem-solving
- Writing
- Communication
- Fast Paced
- Phone calls
- Computer Knowledge
- Strong work ethic
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Safe food handling
Timeline
Freight Handler
Fedex Freight
12.2023 - Current
Server
Willamette View
11.2022 - 12.2023
Hostess
Bear Creek Pizza
02.2021 - 09.2021
Clackamas Community College