Liliana Franchini

Liliana Franchini
Joliet, Illinois
815- 764 -3444

lilianafranchini@aol.com

Objective:
Dedicated and experienced shift supervisor with 5 years in patient transport, focusing on safety, efficiency, and team leadership. Proven ability to manage high-volume workflows while maintaining high standards of patient care. Seeking to leverage expertise in team coordination and logistics as a Shift Supervisor in Patient Transport or related fields.

Professional Experience:
Shift Supervisor, Patient Transport
UChicago AdventHealth Bolingbrook Hospital –
Bolingbrook, IL
June 2019– Present

Supervise a team of 25
Patient transporters,
Ensuring timely and safe movement of patients within the facility.
- Coordinate daily schedules, assigning tasks based on priority and staff availability to optimize workflow.
- Monitor performance metrics, address issues, and implement process improvements to enhance efficiency.
- Train new employees on patient transport protocols, safety procedures, and customer service best practices.
- Conduct daily safety checks, ensuring equipment is properly maintained and utilized according to guidelines.
- Collaborate with nursing staff, administrative teams, and other departments to streamline patient transfers.
- Handle escalations and resolve conflicts while maintaining a positive working environment.
- Acted as the primary point of contact for transport requests, prioritizing urgent patient needs.
- Assisted in training and mentoring junior transporters, emphasizing safety and empathy in patient care.
- Provided hands-on support during peak hours and complex transfers, ensuring smooth operations.
- Maintained accurate records of transport activities and reported issues to the supervisor.
- Safely transported patients to and from various departments while adhering to protocols and ensuring patient comfort.
- Communicated effectively with patients, reassuring them and addressing concerns during transit.
- Worked closely with nursing and clinical staff to coordinate patient transfers, minimizing
Relevant Certifications
- Certified Healthcare Transporter 2019
- Basic Life Support (BLS) Certification – 2019
- CPR Certification – 2024

**Skills**:
- Team Leadership and Supervision
- Workflow Coordination and Scheduling
- Patient Care and Safety
- Problem Solving and Conflict Resolution
- Communication and Interpersonal Skills
- Process Improvement and Efficiency
- Documentation and Reporting

Reference:
Available upon request.

• Demonstrated flexibility, adapting quickly to changes in shift schedules or workload requirements as needed.
• Improved warehouse organization by accurately stowing inbound items in designated locations.
• Ensured accurate inventory counts by diligently scanning and recording all incoming products.
• Separated damaged items from functional ones before placing on shelves.
• Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
• Worked effectively in fast-paced environments.
• Organized and restocked shelves periodically to maintain stock availability.

• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Trained new team members on procedures, customer service, and sales techniques.
• Operated cash register to ring up final bill and process various forms of payment.
• Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
• Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
• Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.