Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Internship
Languages
Timeline
Generic

Liliana Fregoso Gonzalez

Napa,CA

Summary

Confident and passionate about learning new skills. Ambitious and driven individual ready and willing to work hard and learn from professionals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Social Work Intern

Wellspring Women's Center
05.2024 - 08.2024
  • 12 week, full time 40 hours a week, Summer intensive program
  • Managed caseload efficiently, prioritizing tasks and maintaining timely communication with clients, colleagues, and supervisors.
  • Facilitated guest services
  • Assisted with case management tasks, connecting clients to appropriate services within the community.
  • Provided safety net services

Youth Program Leader

Center for Fathers and Families
08.2022 - 05.2024
  • Provided guidance and mentorship to youth students in a classroom setting.
  • Supported youth students in developing study skills and strategies for success.
  • Assisted with managing the behavior of students in the classroom.
  • Developed and implemented lesson plans based on curriculum objectives.
  • Encouraged critical thinking skills and problem-solving strategies among students.

Youth Program Leader

Boys and Girls Club
06.2022 - 08.2022
  • Monitored youth behavior and provided positive reinforcement.
  • Encouraged creative thinking through arts and crafts projects.
  • Supported youths' social, emotional, physical, and cognitive development.
  • Mentored individual students on an ongoing basis to help them reach their full potential.

Lead Consultant

Fedex Office
11.2020 - 06.2022
  • Provided excellent customer service by anticipating customer needs and responding promptly to inquiries.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Assisted customers with placing orders for products and services.
  • Handled escalated customer complaints and disputes in a professional manner.
  • Created detailed labels for each package prior to shipment utilizing barcode scanners.

Barista/Server Assistant

Vista Collina Resort
07.2019 - 02.2020
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Operated cash registers to process customer payments.

Supervisor

Cream
09.2018 - 07.2019
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.

Education

Bachelor of Arts - Social Work

California State University, Sacramento
Sacramento, CA
05-2024

Associate of Arts - Sociology

Napa Valley College
Napa, CA
05-2023

High School Diploma -

Napa High School
Napa, CA
06-2018

Skills

  • Positive Reinforcement
  • Leadership
  • Time Management
  • Organizational Skills
  • Teamwork and Collaboration
  • Problem-Solving

Certification

  • HSI Adult First Aid | CPR AED Adult Child

Accomplishments

  • Apart of Puente Program (Napa Valley College)

Internship

Wellspring Women's Center

Languages

Spanish
Native or Bilingual

Timeline

Social Work Intern

Wellspring Women's Center
05.2024 - 08.2024

Youth Program Leader

Center for Fathers and Families
08.2022 - 05.2024

Youth Program Leader

Boys and Girls Club
06.2022 - 08.2022

Lead Consultant

Fedex Office
11.2020 - 06.2022

Barista/Server Assistant

Vista Collina Resort
07.2019 - 02.2020

Supervisor

Cream
09.2018 - 07.2019

Bachelor of Arts - Social Work

California State University, Sacramento

Associate of Arts - Sociology

Napa Valley College

High School Diploma -

Napa High School

Similar Profiles

CREATE PROFILE
Liliana Fregoso Gonzalez