Liliana Fregoso Gonzalez
Napa,CA
Summary
Confident and passionate about learning new skills. Ambitious and driven individual ready and willing to work hard and learn from professionals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Social Work Intern
Wellspring Women's Center
05.2024 - 08.2024
- 12 week, full time 40 hours a week, Summer intensive program
- Managed caseload efficiently, prioritizing tasks and maintaining timely communication with clients, colleagues, and supervisors.
- Facilitated guest services
- Assisted with case management tasks, connecting clients to appropriate services within the community.
- Provided safety net services
Youth Program Leader
Center for Fathers and Families
08.2022 - 05.2024
- Provided guidance and mentorship to youth students in a classroom setting.
- Supported youth students in developing study skills and strategies for success.
- Assisted with managing the behavior of students in the classroom.
- Developed and implemented lesson plans based on curriculum objectives.
- Encouraged critical thinking skills and problem-solving strategies among students.
Youth Program Leader
Boys and Girls Club
06.2022 - 08.2022
- Monitored youth behavior and provided positive reinforcement.
- Encouraged creative thinking through arts and crafts projects.
- Supported youths' social, emotional, physical, and cognitive development.
- Mentored individual students on an ongoing basis to help them reach their full potential.
Lead Consultant
Fedex Office
11.2020 - 06.2022
- Provided excellent customer service by anticipating customer needs and responding promptly to inquiries.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Assisted customers with placing orders for products and services.
- Handled escalated customer complaints and disputes in a professional manner.
- Created detailed labels for each package prior to shipment utilizing barcode scanners.
Barista/Server Assistant
Vista Collina Resort
07.2019 - 02.2020
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
Supervisor
Cream
09.2018 - 07.2019
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Education
Bachelor of Arts - Social Work
California State University, Sacramento
Sacramento, CA05-2024
Associate of Arts - Sociology
Napa Valley College
Napa, CA05-2023
High School Diploma -
Napa High School
Napa, CA06-2018
Skills
- Positive Reinforcement
- Leadership
- Time Management
- Organizational Skills
- Teamwork and Collaboration
- Problem-Solving
Certification
- HSI Adult First Aid | CPR AED Adult Child
Accomplishments
- Apart of Puente Program (Napa Valley College)
Internship
Wellspring Women's Center
Languages
Spanish
Native or Bilingual
Timeline
Social Work Intern
Wellspring Women's Center
05.2024 - 08.2024
Youth Program Leader
Center for Fathers and Families
08.2022 - 05.2024
Youth Program Leader
Boys and Girls Club
06.2022 - 08.2022
Lead Consultant
Fedex Office
11.2020 - 06.2022
Barista/Server Assistant
Vista Collina Resort
07.2019 - 02.2020
Supervisor
Cream
09.2018 - 07.2019
Bachelor of Arts - Social Work
California State University, Sacramento
Associate of Arts - Sociology
Napa Valley College
High School Diploma -
Napa High School
- HSI Adult First Aid | CPR AED Adult Child
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