Liliana Gallegos
Victorville,CA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Cashier/ Assistant
Maclin's Open Air Market
Victorville, CA
08.2015 - Current
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Learned roles of other departments to provide coverage and keep store operational.
- Issued receipts, change and refunds to customers to promote smooth operations.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Clubhouse Coordinator
Firstservice Residential
Apple Valley, CA
01.2018 - 12.2022
- Planned and managed operations to achieve objectives within budgets.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Guided employees in handling difficult or complex problems.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
Cashier
AM PM Gas Station
Victorville, CA
07.2012 - 10.2014
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures and customer services.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Learned roles of other departments to provide coverage and keep store operational.
- Helped with purchases and signed customers up for rewards program.
- Discounted purchases by scanning and redeeming coupons.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Verified customer age requirement for alcohol or tobacco purchases.
- Processed refunds for worn, damaged and broken merchandise.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Receptionist
Saldana's Chiropractor
Victorville, CA
03.2013 - 03.2014
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Protected patients by observing strict HIPAA guidelines.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Straightened up waiting room to maintain neat and organized space.
- Checked patients in and out for appointments and collected co-payments.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Education
High School Diploma -
Silverado High School
Victorville, CA06.2011
Some College (No Degree) - Medical Billing
Four D College
VictorvilleSkills
- Customer Service
- Project Coordination
- Detail-Oriented
- Office Management
- Time Management
- Multitasking and Organization
- MS Office
- Recordkeeping
- Scheduling and Calendar Management
- Work Planning and Prioritization
- Teamwork and Collaboration
Timeline
Clubhouse Coordinator
Firstservice Residential
01.2018 - 12.2022
Cashier/ Assistant
Maclin's Open Air Market
08.2015 - Current
Receptionist
Saldana's Chiropractor
03.2013 - 03.2014
Cashier
AM PM Gas Station
07.2012 - 10.2014
High School Diploma -
Silverado High School
Some College (No Degree) - Medical Billing
Four D College
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