Liliana Gonzalez
Norridge,IL
Summary
Highly motivated professional with over 15 years of experience in Procurement and Logistics while providing high-level support to customers and company wide associates. Analytical Thinker - Posses a proven ability to anticipate unique requirements and potential roadblocks in all situations. Continually develop strategies to minimize issues and deliver exceptional results to clients and organization. Multi-Tasking - Effectively manage diverse tasks, with varying degrees of complexity, within a fast paced environments, evaluating situations, assessing emergent needs, and implementing solutions in a prompt and efficient / effective manner.
Overview
19
19
years of professional experience
Work History
Ocean Export Supervisor (FES)
GEBRUDER WEISS
2022.01 - Current
- Build relationships with over all clients and vendors all internal and external and regularly engage with clients and partners face to face.
- Increase business relationship with clients and Increase customer base.
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
- Monthly reports (end of month, VIM, KPI etc).
- Assist sales staff with sources for pricing, operations, and sales leads.
- Ensure each shipment generated maximum profit.
- Team building, development, and Training.
Logistics Manager
Dynamic Manufacturing
2017.04 - 2021.12
- Ensure effective and timely implementation of all Logistics daily operational goals inclusive of Shipping functions and Inventory Management.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Negotiation of service contract rates with carriers (International Ocean freight Moves).
- Directed and reviewed work plan for assigned staff.
- Reduced lost time of overall operations by 30%.
- Implement appropriate safety guidelines and investigate injuries or unsafe conditions.
- Oversee all logistical and supply operations consisting of 6 facilities with equipment and material.
- Efficiently managed budgets, ensuring optimal allocation of resources towards critical projects while minimizing unnecessary expenditures.
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Managed team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
Ocean Export Supervisor
Horizon International
2012.02 - 2017.04
- Responsible for movement of International shipments via Ocean from beginning to end (A-Z)
- Develop and maintain internal/external client SOPs
- Coordinated and scheduled container drayage for LCL and FCL movements with customers, suppliers, Steamship Lines, and Trucking Companies
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Rate negotiation on new Routings / Lanes.
- Create internal reports related to cost and performance.
- Identified operational inefficiencies and implemented corrective measures, leading to overall increase in effectiveness.
- Maintain constant focus on meeting required service level at lowest possible cost.
- Increase business relationships with clients to increase customer base.
- Analyze causes of problems and develop corrective actions.
- Manage and implement special cargo projects (Vehicle transfers, Reefer shipments, Ro-Ro Shipments, OT etc.).
- Evaluated staff performance and provided coaching to address inefficiencies.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Midwest Customer Service Specialist / Ocean Export Team Lead
NNR Global Logistics
2009.07 - 2012.02
- Responsible for movement of shipments via Ocean from beginning to End (A-Z).
- Assisted sales team with quotations in order to generate more business
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Liaised with third parties to move goods (by road, rail, air or sea) in accordance with customer requirements; arranged insurance (upon customer request) and assisted client in event of a claim if goods were damaged or lost.
- Created bookings (LCL or FCL) with carriers and co loaders based on best possible rate and service.
- Created MBL’s, submitted to carries or Co loaders and approved Proof copies once received.
- Created final invoices and submitted to appropriate party to close file.
- Utilized e-commerce to enable real-time tracking and tracing of goods and keep customer updated at all times
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Ensured timely follow-up on pending cases, reducing the number of unresolved issues significantly over time.
Export Sales/ Key Accounts
Da Miano and Graham
2005.02 - 2009.06
- Reviewed, analyzed and approved international customer orders according to pre-established company guidelines.
- Processed approved orders accurately and in timely manner to meet customers’ needs and expectations
- Maintained communication with all parties involved (customer, vendors/suppliers, distributors, freight forwarders and agents overseas) to ensure smooth transaction
- Produced complete set of export documents which were customized to meet individual customer and countries requirements
- Researched, trouble-shoot, responded and provided resolutions to all customer requests, including complaints, returns, pricing, shipment tracking, discrepancies, and logistics issues
- Provided support to sales and management team on daily basis to handle customer rate requests, statistical analyses, and growing accounts
- Prepared quotes for bids based upon customers inquiry
- Worked with space management and equipment control to maintain and increase business
- Attended staff meetings and seminars in order to become more knowledgeable on most popular items and new items.
Education
Bachelor of Arts - Business
Wilbur Wright College
Chicago02.2001
Skills
Leadership
- Logistics
- Marketing
- Sales
- Supply Chain Management
- Microsoft Excel
- PowerPoint
- Word
- Goal-Oriented
- Staff Management
- Complex Problem-Solving
- Operations Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Ocean Export Supervisor (FES)
GEBRUDER WEISS
2022.01 - Current
Logistics Manager
Dynamic Manufacturing
2017.04 - 2021.12
Ocean Export Supervisor
Horizon International
2012.02 - 2017.04
Midwest Customer Service Specialist / Ocean Export Team Lead
NNR Global Logistics
2009.07 - 2012.02
Export Sales/ Key Accounts
Da Miano and Graham
2005.02 - 2009.06
Bachelor of Arts - Business
Wilbur Wright College
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