Summary
Overview
Work History
Education
Skills
References
Timeline
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Liliana Gutierrez

Brownsville,Texas

Summary

I am an intuitive and charismatic leader with over 10 years of customer service in the retail industry seeking a role to achieve the company’s goal.

Overview

14
14
years of professional experience

Work History

Branding & Operations Manager

After Blow Dry Bar
Brownsville, Texas
11.2021 - Current
  • My job as a receptionist was to answer phone calls to book reservations and to answer all inquiries to meet the guest needs. I promoted memberships and retail products as well as services and informed them about aftercare procedures. I also had administrative tasks which included data entry of guests personal information as well as surveys. I checked the salon emails for any incoming requests for a service and called guest back to complete the booking process. Provided guests with a great customer service experience with professionalism and courtesy, always with a smile and an easy to talk to tone. I then got promoted to Branding & Operations Manager within a year to which I leverage leadership and maintain oversight of both salons (McAllen & Brownsville). I now guide a team of 8 stylists in total and perform organization planning by introducing eligibility criteria, training, and performance evaluation.

Marketplace Representative

Maximus
Brownsville, Texas
10.2019 - 01.2020
  • Responded to numerous phone inquiries about various insurance companies. Assisted consumers using standard technology to finish their online applications. Connected consumers with leadership as needed and adhered to privacy rules. Maintained up-to-date knowledge of regulation and policies as applied not the healthcare programs my department serviced. Reported problems through an online system and responded to telephone inquiries with set time parameters.

Prestige Beauty Advisor

Ulta Beauty Inc.
Brownsville, Texas
03.2018 - 03.2019
  • Provided customer service and increased sales by helping guests select prestige merchandise while complying with company policies. Booked appointments for guests in the salon area as well for special events. Kept full stock at all times and executed planograms on a weekly basis. I also maintained company visual merchandising standards.

Front End Team Lead

Academy Sports + Outdoors
Brownsville, Texas
08.2009 - 12.2017
  • Audit cash control according to established procedures to identify and prevent losses. Provided guidance and training to new members and coordinate the staff when problems occur. I executed weekly schedules in a timely manner with well-equipped staff on busy days of the week. I also had occasional travels and seminars for trainings in different departments of the store. While implementing front end policies, I assessed staff performance and efficiency. Assisted store director with budgeting, payroll and overall store operations as well as providing customer service. Provided customer service and handled questions and concerns on customer’s accounts and transactions.

Education

High School Diploma -

Homer Hanna High School
Brownsville, TX
05.2006

Some College (No Degree) - Nursing

The University of Texas Rio Grande Valley
Brownsville, TX

Skills

  • Data Analysis
  • Logistics Oversight
  • Maintenance Planning
  • Business Development
  • Leadership
  • Teamwork
  • Quick learner
  • Adaptable
  • Efficient
  • Work well under pressure
  • Responsible
  • Organized

References

References available upon request.

Timeline

Branding & Operations Manager

After Blow Dry Bar
11.2021 - Current

Marketplace Representative

Maximus
10.2019 - 01.2020

Prestige Beauty Advisor

Ulta Beauty Inc.
03.2018 - 03.2019

Front End Team Lead

Academy Sports + Outdoors
08.2009 - 12.2017

High School Diploma -

Homer Hanna High School

Some College (No Degree) - Nursing

The University of Texas Rio Grande Valley

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Liliana Gutierrez