Liliana Gutierrez
Las Vegas,NV
Summary
Luxury hospitality and passenger service professional with a background in VIP guest care, schedule coordination, and high-touch client relations. Supports daily operations across check-in, boarding, and onboard service while maintaining discretion, service quality, and smooth communication with teams and guests.
Overview
2
2
Languages
1
1
Certification
25
25
years of professional experience
Work History
Personal assistant to Medicaid Assessor
Dr. Juan Gutierrez PT, DPT
07.2024 - Current
- Coordinated schedules, managed logistics, and confirmed appointments to ensure efficient operations for Medicaid assessments
Passenger Service Supervisor- AeroMéxico Account
Swissport/ LAS airport
03.2026 - 10.2026
- Led daily passenger service operations, coordinating team activities to ensure smooth check in, boarding, and departure procedures. Supported operational decision making, resolving passenger service issues while ensuring compliance with airline procedures and collaborating with stakeholders to uphold service quality and on-time departures.
Cabin crew | First & Business class
Emirates Airline
Dubai
06.2015 - 06.2024
- Delivered personalized luxury service to VIP and high-profile passengers, maintained confidentiality and premium service standards, Coordinated onboard services, trained and supported junior crew members
- Facilitated onboard shopping experience, assisting passengers in selecting high-quality duty-free products.
- Recognized as a Top Duty Free Seller onboard for multiple consecutive years, ranked among highest-performing sales crew in onboard retail revenue.
Kitchen and Service assistant (Part-time/Contract role)
Girl & The Goose
Dubai
09.2022 - 04.2024
- Executed food preparation, plating, and service to ensure timely and high-quality dining experiences at Supper Club.
Passenger Service (Multiple airlines)
Swissport
Las Vegas
11.2014 - 06.2015
- Assisting passengers with seamless check-in and boarding procedures, ensuring smooth and efficient experience.
Professor of Nutrition (Teaching Nursing Students)
IMSS Instituto Mexicano del Seguro Social
02.2014 - 06.2014
Nutritionist (Patient Care)
Health Service
03.2013 - 06.2014
Additional Experience
01.2002 - 01.2014
- Sales, customer service, Nutrition & Food Service.
Education
Diploma - Personal Enrichment
College of South of Nevada
06-2015
Diploma - Oncology Nutrition.
CUCS (Centro Universitario de Ciencias de la Salud Departament of Human Reproduction, Child Growth and Development Clinics. Institute of Human Nutrition. Institute of Human Nutrition. Coordinatio of the degree in nutrition. Coordination of reserch in Guadalajara, Jalisco.
11-2011
Bachelor's Degree - Nutritional sciences
Universidad de Guadalajara University Center for Health Sciences
Guadalajara, Jalisco, MEXICO07-2009
Diploma - Educator in Diabetes
Mexican Diabetes Association in Jalisco. Pisa Laboratories Guadalajara, Jalisco.
Skills
- Confidentiality & Discretion
- Personalized Client Experience
- VIP Guest experience
- Luxury service standards
- Client Retention & Loyalty Building
- Sales Support Techniques
- Event coordination
- Plating & High-end Food Presentation
- Inventory & service Management
- Food Safety Practices
- Problem Solving
- Decision-making
- Teamwork & collaboration
- Multicultural Sensitive
- First Aid/CPR
Certification
- January 2026 (valid for 3 years) Food Handler Safety Training Certificate ID: 5348943 Southern Nevada Health District
- January 2026 (valid for 4 years) Alcoholic Beverage Awareness Program Certificate ID: D26012835 Alcoholic Awareness Training AAT (Nevada)
- October 2024 (valid for 2 years) Adult and Pediatric First Aid/CPR/AED Certificate ID: 01N5SKG American Red Cross (Focus Health Corporation, Las Vegas NV)
- September 26, 2024 (valid for 3 years) Food Handler Essentials Course Certificate ID: 1gg9a2-k2k0jd5 StateFoodSafety (Food Safety Training & Certification)
- October 2023 Cabin crew First Class Training Emirates Aviation Collage
- September 2023 Hospitality Learning Experience Emirates Aviation Collage in partnership with EHL Hospitality Business School (Switzerland)
- April 2019- May 2019 Cabin Crew Business Class Training Emirates aviation collage
- June 2015-August 2015 Cabin crew Training Emirates aviation collage
Hobbies and Interests
Willing to Travel. (Domestic and International)
Languages
English
Full Professional
Spanish
Professional
Timeline
Passenger Service Supervisor- AeroMéxico Account
Swissport/ LAS airport
03.2026 - 10.2026
Personal assistant to Medicaid Assessor
Dr. Juan Gutierrez PT, DPT
07.2024 - Current
Kitchen and Service assistant (Part-time/Contract role)
Girl & The Goose
09.2022 - 04.2024
Cabin crew | First & Business class
Emirates Airline
06.2015 - 06.2024
Passenger Service (Multiple airlines)
Swissport
11.2014 - 06.2015
Professor of Nutrition (Teaching Nursing Students)
IMSS Instituto Mexicano del Seguro Social
02.2014 - 06.2014
Nutritionist (Patient Care)
Health Service
03.2013 - 06.2014
Additional Experience
01.2002 - 01.2014
Diploma - Personal Enrichment
College of South of Nevada
Diploma - Oncology Nutrition.
CUCS (Centro Universitario de Ciencias de la Salud Departament of Human Reproduction, Child Growth and Development Clinics. Institute of Human Nutrition. Institute of Human Nutrition. Coordinatio of the degree in nutrition. Coordination of reserch in Guadalajara, Jalisco.
Bachelor's Degree - Nutritional sciences
Universidad de Guadalajara University Center for Health Sciences
Diploma - Educator in Diabetes
Mexican Diabetes Association in Jalisco. Pisa Laboratories Guadalajara, Jalisco.