Liliana Guzman
Kansas City,Missouri
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Service Representative
Primary Cleaning Services
05.2021 - Current
- Proactively approached potential customers, pitched products or services, and converted leads into sales
- Utilized persuasive communication and negotiation skills to meet or exceed sales targets
- Built and maintained positive relationships with customers by understanding their needs and preferences
- Addressed customer inquiries, concerns, and complaints in a prompt and courteous manner to ensure high levels of customer satisfaction
- Kept detailed and organized records of customer interactions, sales activities, and feedback
- Used customer relationship management (CRM) systems to track and manage customer information effectively
- Handled customer complaints and found appropriate solutions to resolve issues promptly
- Strived to turn dissatisfied customers into loyal advocates through excellent service recovery
- Gathered customer feedback and suggestions to provide insights for product/service enhancements and process improvements.
Assistant Lifeguard Manager
YMCA
01.2020 - 01.2021
- Assisted the lifeguard manager in overseeing the daily operations of the lifeguard team, ensuring a safe and enjoyable swimming environment for customers
- Enforced pool safety rules and regulations, conducted regular safety inspections, and responded promptly and effectively to emergencies or incidents
- Provided exceptional customer service by addressing customer inquiries, concerns, and complaints, resolving issues promptly and professionally
- Maintained accurate records of incidents, accidents, and other
Education
High School Diploma -
Center Sr. High School
Associate of Arts - Computer Science And Programming
Johnson County Community College
Overland Park, KS08.2025
Skills
- Excellent verbal and written
- Communication
- Active listening and
- Empathy
- Conflict resolution and
- Problem-solving
- Quick learner with strong
- Attention to detail
- Proficient in
- Microsoft
- Office Suite
- Relevant information, preparing reports as required by management
- Issue and complaint resolution
- Remote assistance
- Information updates
Languages
English
Native or Bilingual
Spanish
Professional Working
Italian
Limited Working
Japanese
Elementary
Timeline
Service Representative
Primary Cleaning Services
05.2021 - Current
Assistant Lifeguard Manager
YMCA
01.2020 - 01.2021
High School Diploma -
Center Sr. High School
Associate of Arts - Computer Science And Programming
Johnson County Community College
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