Liliana Hernandez
Hayward,CA
Summary
Dedicated and results-driven banking professional with 6 years of experience in customer-facing roles, including personal banking, sales, proven track record of providing exceptional customer service, driving sales growth, and exceeding targets. Skilled in financial analysis, product knowledge, and team collaboration. Seeking a role that leverages my expertise in banking and customer service.
Overview
2026
2026
years of professional experience
Work History
Teller
Wells Fargo
03.2019 - Current
- Provide efficient and friendly customer service, interacting with customers during busy periods and assisting with complex transaction
- Monitor teller lines, address customer needs, and ensure tellers adhere to policies and procedures
- Process customer transactions, including deposits, withdrawals, and other banking activities.
- Identify opportunities to cross-sell bank products and services to customers, making appropriate referrals.
- Train new tellers and provide guidance to existing tellers on various banking processes and procedures.
- Assist with workflow to ensure tellers are successful and efficiently manage the teller line.
- Handle customer complaints and resolve unusual issues that may arise during the business day.
- Ensure compliance with bank policies, procedures, and regulatory requirements, including maintaining cash drawer security
- Plan and estimate cash needs in advance, ordering sufficient currency and completing weekly money shipments.
- Ensure the security of cash and other valuable items in the branch.
- Maintain accurate records of transactions and other relevant information.
- Address unusual or complex issues that may arise during the business day.
- Lead and motivate the teller team, fostering a positive and productive work environment.
Payroll Coordinator
Cardenas Markets
11.2014 - 02.2019
- Collects and reviews employee time records: Ensures all punches, schedules, and approved overtime are accurate.
- Processes payroll: Inputs hours into the payroll system, calculates regular and overtime pay, and double-checks pay rates for different departments
- Ensures compliance: Follows federal and state labor laws, handles tax withholdings, and ensures pay aligns with company policies
- Coordinates with HR and management: Updates employee information (like new hires, terminations, or promotions), tracks leaves, and communicates about payroll issues.
- Handles payroll questions: Assists employees with pay discrepancies, direct deposit setup, or W-2/1099 forms.
- Maintains confidentiality: Keeps sensitive employee information secure.
Cashier
Cardenas Markets
2014 - 2019
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring consistent cash handling practices.
- Assisted customers with product inquiries, enhancing shopping experience and satisfaction.
- Collaborated with team members to streamline checkout procedures and reduce wait times.
- Trained new staff on operational protocols and customer service best practices.
Education
High school - undefined
Arroyo
06.2012
Skills
- Customer service
- Time management
- Leadership
- Documentation review
- Management Experience
- Banking
Timeline
Teller
Wells Fargo
03.2019 - Current
Payroll Coordinator
Cardenas Markets
11.2014 - 02.2019
High school - undefined
Arroyo
Cashier
Cardenas Markets
2014 - 2019