Summary
Overview
Work History
Education
Skills
Accomplishments
LANGUAGES
Timeline
Generic

Liliana Hernandez

Spokane,WA

Summary

Professional with extensive experience in providing exceptional customer service and administrative support. Focusing on collaboration and adapting to changing needs keeps our team aligned and operations running smoothly. Skilled in managing multi-line phone systems, scheduling, and maintaining a welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

I have a strong background in customer service and food preparation, and I excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.

Overview

3
3
years of professional experience

Work History

Field Worker

Corral Ag Labor, Inc
2023.01 - 2025.04
  • harvesting crops such as carrots, onions, corn, beans, and other produce.
  • Responsible for sorting and packing crops to ensure quality standards were met and assisting with preparing items for shipment.
  • Demonstrated the ability to work efficiently in outdoor conditions, including heat and long hours, while following instructions and meeting daily production goals.
  • Maintained a strong work ethic and collaborated effectively with team members in a fast-paced environment.
  • Weeded, thinned, and pruned crops to encourage good growth.

Crew Member/Customer Service Cashier

Daves Hot Chicken
2025.05 - 2025.07

Worked up until my transfer date

  • Collaborated with team members to optimize workflow during peak hours, enhancing overall efficiency.
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from the management team.
  • Became familiar with products to answer questions and make suggestions.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.

Crew Member/Cashier

Dave's Hot Chicken
2025.07 - Current
  • Delivered high-quality food service in a fast-paced environment.
  • Maintained the cleanliness and organization of workstations to comply with safety standards.
  • Assisted in training new crew members on operational procedures and customer service excellence.
  • Ensured accurate order processing and efficient food preparation during peak hours.
  • Worked front counter, drive-thru and other areas.

Front Desk Receptionist Work Study

Spokane Community College
2025.12 - Current
  • Managed front desk operations, ensuring efficient check-in and check-out processes.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Coordinated appointments and maintained accurate scheduling for faculty and students.
  • Utilized a multi-line phone system to handle incoming calls and direct them appropriately.
  • Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
  • Collaborated with college departments to facilitate communication and support events effectively.

Education

High School Diploma -

Caldwell High School
Caldwell, ID
05.2025

Associate of Arts - Social Work

Spokane Community College
Spokane, WA
01.2027

Skills

  • Clear communication
  • Attention to detail
  • Leadership qualities
  • Customer service
  • Teamwork and collaboration
  • Time management
  • Salesmanship
  • Reception duties

Accomplishments

  • Achieved [internship] through effectively helping with [Perez Law, Nampa, Idaho].
  • Supervised team of [woman-owned] staff members.
  • Documented and resolved [files] which led to [organization and website improvement].

LANGUAGES

English

Timeline

Front Desk Receptionist Work Study

Spokane Community College
2025.12 - Current

Crew Member/Cashier

Dave's Hot Chicken
2025.07 - Current

Crew Member/Customer Service Cashier

Daves Hot Chicken
2025.05 - 2025.07

Field Worker

Corral Ag Labor, Inc
2023.01 - 2025.04

High School Diploma -

Caldwell High School

Associate of Arts - Social Work

Spokane Community College