Liliana Holguin
Denver,CO
Summary
Thorough Child Protective Specialist committed to keeping children safe and properly cared for by completing investigations and working hard to strengthen family units. Excellent communication skills with an organized and systematic approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bilingual Family Advocate
Foster Source
08.2023 - Current
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
- Trained new Family Advocates in best practices to ensure consistent service delivery across the organization.
- Developed strong partnerships with local organizations while actively identifying gaps in services, thereby bridging the resources to meet family needs.
- Educated caregivers on their rights in a child welfare case
- Advocated for a family's well-being
- Built trusting relationships with clients through active listening, empathy, and cultural sensitivity during interactions at work or home visits.
- Empowered families by providing them with tools and resources needed to make informed decisions about their futures.
- Organized community outreach events, raising awareness about available resources for struggling families.
- Developed individualized service plans for families, resulting in improved well-being and stability.
- Documented data and completed accurate updates to case records.
- Coordinated referrals from other agencies, streamlining access to supportive services for clients in need.
- Provided comprehensive case management services to ensure coordinated, effective interventions.
Ongoing Caseworker
Denver Human Services
06.2022 - 03.2023
- Collaborated with other professionals to plan and coordinate care for clients.
- Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Developed and maintained strong relationships with community resources for successful referrals.
- Provided crisis intervention and case management services to child, family and legal guardians.
- Conducted home visits to assess clients' home environment and provide support.
- Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
- Advocated for client rights and represented client interests at administrative hearings.
Housekeeper
North Suburban Medical Center
12.2020 - 06.2022
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Adhered to professional house cleaning checklist.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Quality Checker
Saint Anthony's Medical Center
01.2018 - 12.2020
- Developed checklists to coordinate inspections with departmental managers.
- Collaborated closely with cross-functional teams to ensure seamless communication of quality expectations.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Front End Customer Service Manager
Walmart
05.2016 - 01.2018
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Fostered positive relationships between front-end staff members through open communication channels and team-building events.
- Oversaw inventory control at the front end, reducing product loss and maintaining proper stock levels.
- Managed cash registers, ensuring accurate transactions while minimizing wait times for customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Mentored team members to enhance professional development and accountability in workplace.
Education
Bachelor of Science - Social Work
Metropolitan State University of Denver
Denver, CO05.2022
High School Diploma -
York International
Thornton, CO 05.2014
Skills
- Service planning
- Community Resources
- Legal knowledge
- Child Development
- Family advocacy
- Trauma Informed Care Framework
- Case Management
- Crisis Intervention
- Client documentation
- Effective Communication
- Cultural Awareness
- Flexible and Adaptable
Certification
- Colorado Child Welfare Caseworker Certification 2022-Active
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Family Advocate
Foster Source
08.2023 - Current
Ongoing Caseworker
Denver Human Services
06.2022 - 03.2023
Housekeeper
North Suburban Medical Center
12.2020 - 06.2022
Quality Checker
Saint Anthony's Medical Center
01.2018 - 12.2020
Front End Customer Service Manager
Walmart
05.2016 - 01.2018
Bachelor of Science - Social Work
Metropolitan State University of Denver
High School Diploma -
York International