Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Liliana Hugues

Kissimmee,FL

Summary

Motivated and detailed -oriented professional focused on maximizing guest satisfaction. Effective at training, disciplining and motivating staff to achieve new skills and performance. Devoted to giving every guest a positive and memorable experience. Highly motivated with strong work ethic, adaptability and exceptional interpersonal skills. Adept to working effectively unsupervised, quickly mastering skills with a desire to take on a new challenge

Overview

19
19
years of professional experience

Work History

Coordinator

Walt Disney Parks And Resorts
01.2018 - 07.2023
  • Coached employees through day-to-day work and complex problems.
  • Resolved customer complaints involving food or beverage quality and service.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Maintained highest standards for beverage quality and service.
  • Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
  • Developed relationships with engineers leading to faster response time and better interactions
  • Observed food safety and sanitation protocols to reduce germ spread
  • Reacted productively under constantly changing priorities with numerous interruptions and continuously monitored food safety.
  • Monitored and controlled temperature of products.
  • Identified and recommended cast members for other support roles

Trainer

Walt Disney Parks And Resorts
06.2014 - 01.2018
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Analyzed team performance and identified opportunities for additional training.
  • Delivered instructional presentations on equipment use, focusing on efficiency and safety.
  • Implemented diverse instructional methods, optimizing trainee engagement.

Inventory Control Clerk

Walt Disney Parks And Resorts
02.2011 - 06.2014
  • Maintained inventory count, tracked usage, and documented variances.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits.
  • Completed physical inventory counts each month.
  • Used pallet jacks to move inventory.
  • Completed daily cycle counts to maintain accuracy of records.
  • Assisted with orderliness and cleanliness of stock room, coolers and back dock areas
  • Entered information into system to update status of inventory
  • Pulled damaged and recalled products for return or disposal

Team Leader

Hometown Buffett
05.2004 - 07.2009
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintained positive working relationship with fellow staff and management
  • Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards

Education

Bachelor of Arts - Arts, Media And Entertainment

University of Arizona
Tucson, AZ

Associate of Applied Science - Graphic Design

Pima Community College
Tucson, AZ
08.2009

Skills

  • Motivating Others
  • Complaint Resolution
  • Relationship building
  • Cross-cultural Communication
  • Friendliness
  • Active Listening
  • Delegation
  • Multitasking
  • Food Safety

Languages

Spanish
Native or Bilingual

Timeline

Coordinator

Walt Disney Parks And Resorts
01.2018 - 07.2023

Trainer

Walt Disney Parks And Resorts
06.2014 - 01.2018

Inventory Control Clerk

Walt Disney Parks And Resorts
02.2011 - 06.2014

Team Leader

Hometown Buffett
05.2004 - 07.2009

Bachelor of Arts - Arts, Media And Entertainment

University of Arizona

Associate of Applied Science - Graphic Design

Pima Community College

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Liliana Hugues