Liliana Jaramillo
Phoenix,AZ
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis, and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
8
8
years of professional experience
Work History
Fulfillment Lead
The RealReal
Phoenix, AZ
02.2024 - Current
- Coordinated with warehouse staff to ensure timely shipment of products.
- Implemented software tools that automate manual tasks related to order fulfillment activities.
- Organized workflow to ensure all orders were processed accurately and on time.
- Provided guidance and support to team members in order to meet daily goals.
- Analyzed data from reports to identify areas of improvement in order processing efficiency.
- Collaborated with other departments to develop long-term solutions that improve customer service experience.
- Maintained team standards for quality and productivity by personally picking, reviewing and packing orders for shipment.
- Reorganized teams and workflows to meet changing conditions and company targets.
- Evaluated associate performance according to company requirements and developed improvement plans.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Exceptions Specialist
The RealReal
Phoenix, AZ
08.2022 - 02.2024
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Audited and corrected discrepancies in inventory numbers.
- Managed complex projects as directed by leadership, delivering positive outcomes within time and budget constraints.
- Led quality assurance initiatives and reduced workflow downtime to increase profits.
- Completed physical inventory counts each month.
- Completed daily cycle counts to maintain the accuracy of records.
- Kept documentation and records accurate and up-to-date with the latest data to prevent errors in processing or delivery.
- Unloaded shipments, reviewed merchandise, and tracked paperwork.
- Received, sorted, and processed damaged goods with vendors or manufacturers.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
Clerk Trainer
QuikTrip
Phoenix, AZ
02.2019 - 08.2022
- Assisted in the development of a customer service training program for all clerical staff.
- Developed detailed reports highlighting key areas of focus for each clerk based on individual performance reviews conducted throughout their tenure with the company.
- Provided guidance and support to clerks during their onboarding process, ensuring they had all the necessary resources available to them.
- Facilitated problem-solving activities designed to help clerks develop analytical thinking skills needed in order resolve issues quickly and accurately.
- Provided feedback to trainees on ways they could further improve upon their skillset or knowledge base.
- Created a comprehensive tracking system for clerk performance that enabled managers to measure progress and identify areas needing improvement.
- Assessed trainees' understanding of material presented through quizzes or tests administered after each session.
- Conducted training sessions for new clerks on the company's policies and procedures.
- Collaborated with senior management staff in creating new strategies aimed at improving overall efficiency of the clerical staff.
- Encouraged open dialogue among trainees so they could share experiences or ask questions about particular topics covered during lessons.
- Monitored and evaluated clerk performance throughout their shifts, providing feedback when appropriate.
- Mentored newly hired clerks on best practices for customer service, data entry accuracy, and other duties related to their job role.
- Explained goals and expectations required of trainees.
- Created and offered additional materials to enhance training.
Clerk
QuikTrip
05.2018 - 02.2019
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing the operation of office equipment.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Reviewed order data to verify transactions and shipping dates.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Supported financial operations by managing tax drawers and researching variances.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Supported staff on special assignments and ad hoc projects.
Cashier
Joe's Italian Ice Cream
01.2017 - 03.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
Bachelor of Science - Community Health
Arizona State University
Phoenix, ArizonaSkills
- Adept Multi-tasker
- Customer Service and Assistance
- Inventory Control Processes
- Critical Thinking
- Complex Problem-Solving
- Database Management
- Data Entry Documentation
- Advanced MS Office Suite Knowledge
- Inventory Monitoring
- Warehouse Operations
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Fulfillment Lead
The RealReal
02.2024 - Current
Exceptions Specialist
The RealReal
08.2022 - 02.2024
Clerk Trainer
QuikTrip
02.2019 - 08.2022
Clerk
QuikTrip
05.2018 - 02.2019
Cashier
Joe's Italian Ice Cream
01.2017 - 03.2018
Bachelor of Science - Community Health
Arizona State University
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