Summary
Overview
Work History
Education
Skills
Community Involvement
Languages
Career Objective
Timeline
Generic

Liliana Leyba

Magna,UT

Summary

Dynamic sales associate with a proven track record. Excelling in customer service and relationship building. Recognized for enhancing customer satisfaction through effective problem-solving and cash handling accuracy. Adept at collaborating with teams to streamline operations and improve store performance, consistently meeting and exceeding productivity goals.

Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills.

Demonstrates expertise in communication, issue resolution, and relationship management. Looking to transition into new field leveraging these skills to drive positive outcomes and foster collaborative work environments.

Overview

2
2
years of professional experience

Work History

Sales Associate

AutoZone
11.2024 - 06.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Cashier

Walmart
09.2023 - 07.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Education

Occupational Therapy

Salt Lake Community College
Salt Lake City, UT

High School Diploma -

Copper Hills High School
West Jordan, UT
06.2025

Skills

  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Excellent people skills
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Money handling
  • Flexible schedule
  • Verbal/written communication
  • Cash register operation
  • Stocking and receiving
  • Cash handling accuracy
  • Conflict resolution
  • POS system operation
  • Meeting deadlines
  • Retail store operations
  • Adapt to diverse groups
  • Cleaning techniques
  • Discipline
  • Perseverance
  • Initiative
  • Excels infant paced environments
  • Able to learn quickly
  • Motivated to become better
  • Detail Oriented
  • Works well Independently and with a team

Community Involvement

Co-founder/Organizer of a community outreach program "ProjectGiveBack"

"ProjectGiveBack" was established September, 2024. The outreach targets the unsheltered men and women in and around the Salt Lake Valley area, using multiple social media platforms to reach out to my local community in support to donate clothing, shoes, gloves, blankets, hygiene, and etc.

The outreach has required compassion, dedication, time, organization, and determination stemmed from my own personal relationship with my older brother. Since starting the outreach I have served hundreds of unsheltered individuals by hosting a monthly "GiveBack" as we like to call it! With each month being bigger than the last, recruiting more volunteers and receiving more donations each time. I have dedicated my time to network and coordinate with individuals and business in receiving and sorting donations.


While in highschool I was apart of my school's Latino's in Action club. I was given the opportunity to meet the founder Dr. Jose Enriquez.

I was able to prepare food and hygiene kits for the unsheltered and go and pass them out around Downtown Salt Lake.

Once a week I would go to an elementary school near by and help the students with english and take the extra time with all the students to excel in their subjects.

This club taught me so much, from finding a culture, to loving and giving back to all.

Languages

English
Native or Bilingual
Spanish
Limited Working
American Sign Language
Elementary

Career Objective

I am looking for the opportunity to work with a team that will help me gain valuable skills that will help me gain valuable skills that will teach me to be an outgoing employee that will benefit everyone. From the knowledge I gain from the experience. I hope that it will help me succeed in life, going above and beyond, and reaching my goals career-wise.

Timeline

Sales Associate

AutoZone
11.2024 - 06.2025

Cashier

Walmart
09.2023 - 07.2024

Occupational Therapy

Salt Lake Community College

High School Diploma -

Copper Hills High School