Liliana Lopez
Dallas,TX
Summary
Collaborative Account Support leader with 5+ years experience. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Support Associate - Consulting
Ernst & Young
01.2022 - Current
- Oversee the deal governance process for all US Consulting deals, including cross-service line deals, within the Power & Utilities, Oil & Gas, Private Equity, and Telecom sectors on a national level.
- Ensure compliance with pricing plans, accurate reflection of deal details in related systems, and schedule review calls with the appropriate participants based on deal size and field of play.
- Authorized to approve deals below $5M that meet specific criteria and ensure proper processing for deals over $5M.
- Efficiently managed high-volume workload without sacrificing quality or attention to detail, demonstrating strong time management skills.
- Created, prepared, and delivered reports to support Sector Leaders.
- Managed consulting opportunities totaling close to $1 billion annually.
Client Solutions Executive 1
AT&T
08.2020 - 12.2020
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Established and maintained routine communication with 50 assigned accounts to assess overall satisfaction, resolve complaints and promote new offerings.
- Utilized Salesforce, Outreach, and various other CRM platforms to manage and forecast clients.
Applications Sales Executive 1 - IOT
AT&T
05.2020 - 08.2020
- Responsible in assisting Healthcare Business Development team identify and progress IoT opportunities.
- Collaborated with account executives to penetrate 20 assigned accounts, identify potential opportunities, and coordinate introductions.
- Used Salesforce to manage portfolio and prospective leads.
Business Development Rep S2 - IOT
AT&T
05.2019 - 04.2020
- Responsible for monthly sales target of qualified IoT opportunities.
- Preformed customer contact cold and warm outreach to potential and current clients by cold-calling, emailing, social media, etc. totaling minimum 100 touchpoints per day.
- Formulated detailed account plans outlining objectives, timelines, and KPIs for successful client management.
B2B Sales Development Program
AT&T
01.2019 - 04.2019
- Exceeded sales goals by 130% to increase revenue and facilitate selling of AT&T B2B products and services.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Relationship Manager
Bank of America
08.2017 - 12.2018
- Assisted consumer/business clients by building relationships and connecting them to right product/specialist.
- Increased small business client visits by 30%
- Educated clients on available technological tools, enabling development and implementation of solutions to achieve personal financial goals.
Education
BBA - Business Administration And Management
Texas Woman's University
Denton, TXAssociate of Arts - General Studies
El Centro College
Dallas, TXSkills
- Managing Client Relationships
- Strong written and verbal communication skills
- Sales Support
- CRM Software
- Data Visualization
- Trend Analysis
- Time Management
- Lead prospecting
- Deal Governance
Accomplishments
- Achieved nearly $1 billion in Consulting revenue by effectively managing US deal governance for FY24.
Certification
Data Visualization - Analytics Badge, EY
Timeline
Account Support Associate - Consulting
Ernst & Young
01.2022 - Current
Client Solutions Executive 1
AT&T
08.2020 - 12.2020
Applications Sales Executive 1 - IOT
AT&T
05.2020 - 08.2020
Business Development Rep S2 - IOT
AT&T
05.2019 - 04.2020
B2B Sales Development Program
AT&T
01.2019 - 04.2019
Relationship Manager
Bank of America
08.2017 - 12.2018
BBA - Business Administration And Management
Texas Woman's University
Associate of Arts - General Studies
El Centro College