Liliana Lugo
Olmito,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Caring Early Childhood Educator with outstanding experience and enthusiasm for teaching students vital skills for development and future success. Successful in building strong teacher-student relationships using upbeat attitude, patience, and personable communication. Effective in working diligently to meet project deadlines on time. Adaptable in coordinating with peers on team projects as well as working independently to achieve goals.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Business Owner
Alphabet Playhouse Early Childhood Center LLC
Brownsville , TX
03.2016 - Current
- Provided guidance, support, and training to teachers on classroom management strategies, curriculum development, and teaching methods.
- Conducted regular inspections of the facility to ensure it meets safety standards set by local authorities.
- Assisted in recruiting qualified personnel to work at the childcare center as needed.
- Collaborated with other childcare centers in the area to promote best practices among early childhood educators.
- Attended workshops or seminars related to early childhood education topics.
- Provided guidance to teachers on how to deal with behavioral issues among young children.
- Kept up-to-date on changing regulations related to running a childcare center.
- Monitored compliance with state, federal and company regulations, standards and requirements.
- Hired, mentored and monitored qualified childcare staff.
- Created and updated records to document employee and participant information.
- Managed school's social media accounts to promote positive image to area families.
- Trained, managed and motivated employees to promote professional skill development.
- Maintained current knowledge of applicable codes and required procedures to optimize learning environments.
- Set and enhanced program schedules to meet expected demands and enhance student learning opportunities.
- Achieved budgetary targets by monitoring expenses and resource utilization, cutting waste and strengthening revenue streams.
- Recruited, trained and evaluated staff and recommended personnel actions for programs and services.
Childcare Consultant
Early Childhood Consultants
Brownsville , TX
08.2008 - Current
- Provided consultation services to childcare centers and family day care providers on topics such as guidance, health, safety, and nutrition.
- Facilitated professional development training programs for early childhood educators on topics including curriculum design, behavior management, and classroom assessment.
- Assisted in the implementation of evidence-based practices to improve the quality of early education programs.
- Collaborated with parents and other professionals to create effective strategies that support positive outcomes for young children.
- Evaluated programmatic data related to early childhood initiatives in order to identify areas of improvement or growth opportunities.
- Conducted assessments of classrooms using a variety of measures including observations, interviews, surveys, document reviews.
- Consulted with administrators regarding best practices in creating safe environments for young learners.
- Provided technical assistance to teachers in developing lesson plans that incorporate research-based instructional strategies into their daily practice.
- Incorporated current trends in early childhood education into curricula materials used by teachers and caregivers.
- Analyzed state regulations regarding Early Childhood Education Programs and ensured compliance at all levels within each program.
- Created resources such as handbooks, manuals, brochures, which provide information about ECEP policies and procedures.
- Reviewed existing literature pertaining to the field of Early Childhood Education in order to stay abreast of latest developments.
- Advised staff members on appropriate ways to respond when faced with challenging behaviors exhibited by young children.
- Organized workshops and seminars focused on providing practical advice on how families can support their children's learning at home.
- Participated in local community events designed to promote awareness around the importance of investing in quality early care and education programs.
- Taught students in various stages of cognitive, linguistic, social and emotional development.
- Implemented hands-on, play-based strategies for experiential learning.
- Promoted good behaviors by using positive reinforcement methods.
Child Care Program Coordinator
Workforce Solutions Cameron
Brownsville , TX
07.2009 - 09.2015
- Drafted communications about upcoming events or changes in policy and procedures for internal distribution.
- Served as a liaison between external organizations and partners involved in delivering programming services.
- Developed and implemented program activities according to established goals and objectives.
- Provided guidance and support to program participants in navigating resources, services, and opportunities.
- Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
- Coordinated meetings with stakeholders to ensure effective implementation of program initiatives.
- Maintained up-to-date records related to program activities.
- Ensured timely completion of project deliverables within budget constraints.
- Prepared reports on progress towards program goals for management review.
- Participated in the development of new programs or modifications to existing programs.
- Conducted research into best practices for program delivery, including methods for increasing efficiency and effectiveness.
- Evaluated performance data against established objectives to measure success of programs.
- Assisted in developing training materials and providing instruction on how to use them effectively.
- Facilitated communication between team members by organizing regular meetings and conference calls.
- Monitored program budgets, expenditures, and resource utilization while making recommendations as needed.
- Analyzed data collected from surveys, focus groups, interviews, regarding the effectiveness of the program.
- Organized special events related to the promotion or awareness of the program's mission or purpose.
- Collaborated with other departments within the organization to coordinate efforts that support overall organizational objectives.
- Responded promptly to inquiries from stakeholders concerning various aspects of programming initiatives.
- Identified areas where improvements can be made in order to increase efficiency or effectiveness.
- Recommended process improvements based on data analysis results.
- Delegated tasks to staff and volunteers during organized events.
- Prepared periodic reports, financial statements and records on program activities for management.
- Explained program offerings and requirements to participants and answered related questions.
- Developed brochures, newsletters, and flyers on program initiatives.
- Reviewed applications and documentation to make decisions pertaining to programs.
- Adapted programs in response to participant feedback and changing needs.
- Analyzed data to assess program impact and to guide strategic planning.
- Developed and executed marketing strategies to increase program visibility and participation.
- Prepared detailed reports for stakeholders, highlighting program achievements and challenges.
- Secured funding through grant writing and maintaining relationships with donors and sponsors.
- Oversaw the development and distribution of program materials, ensuring quality and accuracy.
- Coordinated professional development workshops for staff to enhance program delivery.
- Maintained comprehensive databases of participants, activities, and outcomes for reporting purposes.
- Implemented tracking systems for participant engagement, enhancing program effectiveness.
- Established and maintained partnerships with community organizations to expand program reach.
- Developed and maintained budgets for various programs, optimizing resource allocation.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Led team meetings to communicate updates, gather feedback, and align on goals.
- Assisted in the creation and revision of program policies and procedures to ensure compliance.
- Administered budgets and monitored expenditures to keep program operations aligned with budget targets.
- Created and implemented new programming ideas to keep station relevant and growing.
- Organized event coverage to match community expectations and achieve ratings gains.
- Monitored programming regularly to check relevance, compliance with station guidelines and alignment with FCC regulations.
- Facilitated collaboration between news and programming departments to accomplish broadcasting objectives.
- Coordinate Childcare Conferences for Childcare programs in Cameron County.
Instructional Specialist Early Childhood
UTB/TSC Early Childhood Professional Dev Grant
Brownsville , TX
01.2006 - 07.2008
- Provided instructional support to faculty, staff, and students in the use of technology for teaching and learning purposes.
- Designed experiments utilizing a variety of methods including qualitative interviews, focus groups, and coding techniques.
- Gathered information from primary and secondary sources such as academic journals, books, periodicals, reports, and databases.
- Collaborated with faculty members on various research studies by providing technical guidance and expertise.
- Managed project timelines by setting deadlines for tasks involved in the completion of research objectives.
- Collected and analyzed data to contribute to manuscripts and publications.
- Entered test data into analysis programs and databases to assess results.
- Recruit participating child care facilities.
- Test participating children in the controlled group and the experimental group.
- Provide professional development for experimental group childcare providers in the areas of math, phonological awareness, print awareness, inclusive childcare, classroom management, read-a-louds, playing with blocks, sensory play, ethics, scholastic preschool curriculum, and other early childhood topics.
- Mentor childcare providers in the experimental group.
- Present in Childcare Conferences.
- Help host Early Childhood Conferences
- Represent the grant in other activities requested by co-investigators.
Case Manager Supervisor
Southwest Key Program
Brownsville , TX
10.1999 - 11.2005
- Supervised, trained and evaluated Case Managers in the delivery of services to clients.
- Developed and implemented policies and procedures for case management staff.
- Conducted weekly meetings with Case Managers to review cases and discuss any issues or concerns.
- Monitored caseloads for timely completion of tasks and client outcomes.
- Provided resources and referrals to clients as needed.
- Resolved conflicts between clients, families, care providers, and other stakeholders involved in the case management process.
- Collaborated with other departments within the organization to ensure that all client needs were met.
- Ensured compliance with relevant laws, regulations and organizational standards related to case management services.
- Developed strategies to improve workflow efficiency in order to meet performance objectives.
- Analyzed data from reports on caseloads, outcomes and trends in order to identify areas of improvement.
- Reviewed current best practices in case management processes and made recommendations for improvement.
- Assisted Case Managers with problem solving difficult cases or developing individualized service plans.
- Coordinated community outreach activities designed to increase awareness of available resources among potential clients.
- Served as a liaison between the organization and external agencies providing support services for clients.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained up-to-date case records with case activity status.
- Transitioned clients to different providers based on progress or needs.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Assisted individuals with eligibility for available benefits.
- Assisted clients in setting realistic goals and developing action plans.
- Utilized case management software and databases for efficient information tracking.
- Educated clients and their families about their rights and available community resources.
- Developed and maintained relationships with community resources and service providers.
- Identified barriers to client success and developed strategies to overcome them.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Conducted initial assessments to determine client eligibility for programs and services.
- Monitored client progress through regular follow-ups and case reviews.
- Advocated on behalf of clients to secure necessary services and support.
- Participated in professional development opportunities to stay current with best practices in case management.
- Determined organizational policies regarding program eligibility, requirements and benefits.
- Established and maintained relationships to meet community needs and avoid service duplication.
- Assessed and identified service delivery challenges and opportunities within local area.
Client Service Representative
Texas Migrant Counsel Inc.
Pharr , TX
04.1999 - 09.1999
- Provided customer service support to clients in a timely and efficient manner.
- Resolved customer inquiries and complaints via phone, email, or other communication channels.
- Assisted customers with product information and pricing.
- Maintained customer records in the database system.
- Managed client accounts by providing accurate data entry services.
- Developed strong relationships with customers through friendly interactions and problem-solving abilities.
- Generated reports from the database to track customer satisfaction levels.
- Performed administrative tasks such as filing documents and responding to emails.
- Answered incoming calls from customers regarding billing inquiries, technical issues, product concerns.
- Identified opportunities for process improvements within the organization's customer service department.
- Monitored call center performance metrics such as average speed of answer and first call resolution.
- Verified accuracy of data entered into company systems.
- Followed up with customers after their purchase to ensure satisfaction.
- Created detailed notes in customer profiles to keep track of conversations and requests.
- Researched solutions using available resources including internal databases and external sources.
- Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Scheduled and confirmed appointments based on customer availability.
- Managed and updated physical and digital client account information to keep records accurate and current.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Early Childhood Educator
Ninos in Need of Services Inc.
Brownsville , TX
09.1992 - 04.1999
- Provided a safe and stimulating learning environment for young children.
- Developed age-appropriate activities to encourage physical, social and intellectual development of children.
- Observed and monitored the behavior of children in order to ensure safety and provide positive guidance.
- Implemented appropriate strategies to manage challenging behaviors.
- Assisted with planning, preparing and serving meals according to dietary requirements.
- Organized indoor and outdoor playtime activities to promote physical and mental development of children.
- Encouraged creativity through art, music, dramatic play and other creative activities.
- Maintained accurate records of each child's progress including daily observations and anecdotal notes.
- Collaborated with parents in order to discuss their child's progress or any concerns they may have had regarding their child's development or behavior.
- Planned field trips such as visits to local parks, museums, libraries for educational purposes.
- Fostered an atmosphere that encourages respect for all individuals regardless of gender, race or religion.
- Maintained a clean classroom environment ensuring toys are sanitized regularly.
- Ensured compliance with relevant regulations such as health and safety standards.
- Promoted effective communication between staff members by participating actively in team meetings.
- Assisted students with special needs by providing additional support when required.
- Implemented hands-on, play-based strategies for experiential learning.
- Stuck to daily routines to help children feel comfortable and promote development.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Organized and led activities to promote physical, mental and social development.
- Utilized assessment tools and observational techniques to evaluate and enhance children's developmental milestones.
- Designed and modified the classroom layout to create an accessible and interactive learning space.
- Facilitated a safe and nurturing environment conducive to early childhood learning and exploration.
- Organized and led outdoor activities that promoted physical health and well-being.
- Read stories to children and taught painting, drawing, and crafts.
- Observed children to record development.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
Teacher's Assistant
Raul J. Guerra ECCC/TSC
Brownsville , TX
10.1991 - 09.1992
- Assisted teachers with creating and maintaining a safe, orderly learning environment.
- Supported teachers by preparing materials, setting up equipment, and organizing supplies.
- Supervised students during lunchtime, field trips, assemblies, and other activities.
- Encouraged positive social behaviors among students through role modeling and conflict resolution techniques.
- Supervised children and participated with children in activities.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Participated in professional development workshops to improve teaching skills and knowledge.
Education
Bachelor of Arts - Sociology
University of Texas at Brownsville/Texas Southmost
Brownsville05-2009
Associate of Applied Science - Social Work
University of Texas At Brownsville/Texas Southmost
Brownsville05-2009
High School Diploma -
Glady's Porter High School
Brownsville06-1991
Some College (No Degree) - Childcare And Development
Texas Southmost College
Brownsville, TXSkills
- Business Planning
- Financial Management
- Employee Training
- Contract Management
- Project Management
- Employee Development
- Customer Service
- Regulatory Compliance
- Resources Allocation
- Staff Management
- Strategic Planning
- Quality Assurance
- Business Administration
- Staff hiring
- Coaching and Mentoring
- Consulting
- Staffing oversight
Accomplishments
- Employee of the year four years in a row Southwest Key Program.
- Strong early childhood community relationships.
- organized Childcare Conferences for up to 900 participants
- serve in various Early Childhood Advisory Committees.
- Helped 15 Childcare Directors receive their non-expiring Directors license with Texas Childcare Licensing.
- Have presented in various childcare conferences.
- I am a local leader among our childcare community.
Languages
English
Native/ Bilingual
spanish
Full Professional
Affiliations
I love to bake, cook, lift weights, go for daily walks and sit at the beach listening to the waves. I love spending time with my family and my grand nieces and nephews. I like listening to audio books and podcasts.
Certification
- Child Development Associate (CDA) Credential
- Certificate of Completion of the SBA T.H.R.I.V.E. Emerging Leaders Reimagined Program
- Non-expiring Childcare Directors License
Volunteering
- I love giving back to my community. I have been part of several organizations that help the needy.
- I have been a member of Team Brownsville where we helped asylum seekers by providing their children with weekly classes so they could get some type of schooling. We would provide materials, snacks,clothing and hygiene products.
- I have been involved with Brownsville Junior League.
- Avid Donations to Good Neighbors Settlement House.
- Donations to Fish & Loaves
- Donations to other religious organizations
References
References available upon request.
Timeline
Business Owner
Alphabet Playhouse Early Childhood Center LLC
03.2016 - Current
Child Care Program Coordinator
Workforce Solutions Cameron
07.2009 - 09.2015
Childcare Consultant
Early Childhood Consultants
08.2008 - Current
Instructional Specialist Early Childhood
UTB/TSC Early Childhood Professional Dev Grant
01.2006 - 07.2008
Case Manager Supervisor
Southwest Key Program
10.1999 - 11.2005
Client Service Representative
Texas Migrant Counsel Inc.
04.1999 - 09.1999
Early Childhood Educator
Ninos in Need of Services Inc.
09.1992 - 04.1999
Teacher's Assistant
Raul J. Guerra ECCC/TSC
10.1991 - 09.1992
- Child Development Associate (CDA) Credential
- Certificate of Completion of the SBA T.H.R.I.V.E. Emerging Leaders Reimagined Program
- Non-expiring Childcare Directors License
Bachelor of Arts - Sociology
University of Texas at Brownsville/Texas Southmost
Associate of Applied Science - Social Work
University of Texas At Brownsville/Texas Southmost
High School Diploma -
Glady's Porter High School
Some College (No Degree) - Childcare And Development
Texas Southmost College
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